Complaints

This profile includes complaints for GiftCash Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GiftCash Inc

  104 - 1377 Cormorant Rd Ancaster, ON L9G 4V5

• 

  GiftCash

  4500 Delancey Dr STE 1 Las Vegas, NV 89103

• 

  GiftCash Inc

  4500 Delancey Dr STE 1 Las Vegas, NV 89103-3755

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order number ***************
  The business says it buys unwanted gift cards so i opted to sell my 3 ******* gift cards for about 87% roughly they gave me a quote for 238.25 for all 3 they said that it would take 5-15 days i placed my order to sell on 05/28/2025 the gift cards were drained of the balance right after i submitted the order i have not been paid i started off emailing support and they said i was in line for payout then i seen a text only number on top right of their page so i started texting them i text them once everyday asking about my payment and they say the same thing im in line for payout and still til today have not received an estimate payout date or anything.

  Business Response

  Date: 21/06/2025

  Dear ******* ****,

  We sincerely apologize for the delay in processing your order. Please be advised that your order was fulfilled on June 20, 2025, and the corresponding payment has been released to the ACH account on file.

  Kindly note that the processing time for deposits and withdrawals can vary depending on your banking institution. Typically, it takes one to two business days for a bank to process a transfer from a checking or savings account; however, some banks may require up to 3-5 business days or longer. We respectfully ask that you allow additional time for your bank to complete the transaction.

  Should you not receive the funds within five business days, please do not hesitate to contact us so we can investigate the matter further and provide the necessary assistance.

  Kind regards,

  Team GiftCash

• Initial Complaint

  Date:18/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approved my order but have various excuses as to why they cannot deliver on their end. **** ***** *** ***** **** ** **** **** *** failed to pay agreed payment. **** *** ******** *** *******, and say please rest assured now.

  Business Response

  Date: 30/06/2025

  Dear ***** *********,
  
  We sincerely apologize for any inconvenience you have experienced. We want to clarify that your order was fulfilled on June 20, and the payments were successfully sent to the ACH account on file. 
  
  Please rest assured that we are doing our best to complete all orders as quickly as possible. We value your trust and are committed to resolving any concerns you may have.
  
  If you have any further questions or need assistance, please don’t hesitate to reach out.
  
  Thank you for your understanding.  
  Best regards,  
  Team GIftCash

  Customer Answer

  Date: 30/06/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:17/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a $400 ****** gift card to GiftCash on June 3, 2025. The card was verified, and by June 12, I was told it was already queued for payout. However, today is June 17, and the payout has still not been released.
  
  I’ve followed up multiple times, and each time I receive vague responses such as “your payout is still with our team” or “we’ll update you when the payment is released.” Despite repeated assurances, there has been no movement, and I’m told they can’t see what date it was even queued for.
  
  I also contacted my bank (*****) and confirmed that no ACH transfer has even been initiated from GiftCash or their payout partners (***** ****, etc.).
  
  This is not the first time I’ve used GiftCash, and previous payouts were much faster. This delay, lack of clear communication, and failure to provide a timeline are unacceptable — especially for a verified card with no complications.
  
  I am requesting immediate resolution and payout, or at the very least, a clear and specific explanation for the delay.

  Business Response

  Date: 30/06/2025

  Dear ****** ****,
  
  We sincerely apologize for the inconvenience and appreciate your patience. 
  
  Please be assured that your order was fulfilled on June 20, and payments were sent to the ACH account on file. We understand the importance of timely payouts and are doing our best to process all orders as quickly as possible. 
  
  We regret any confusion or frustration caused by the delay, and we are actively working to resolve this matter. If you have any further questions or concerns, please don’t hesitate to reach out.
  
  Thank you for your understanding.
  
  Best regards,  
  Team GiftCash

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve submitted three fully verified gift card orders through GiftCash, totaling over $5,100. All cards in these orders have been fully drained of their balances (valued over $5,800), indicating that they’ve been processed by the company with confirmation that I have been approved for payout. However, despite this and multiple follow-ups, I’ve still not received payout or a confirmation of payout being initiated or processed.
  
  Order Numbers:
  
  *************** ($2,639.00)
  *************** ($1,009.50)
  *************** ($1,465.50)
  
  The payout process has taken far longer than expected, and communication, while courteous, has not produced any clear timeline or resolution. It’s become apparent that filing a formal complaint is often the only way to prompt action, which is why I’m submitting this today.
  
  I will gladly update this complaint once payment is received in full on all three orders.

  Business Response

  Date: 30/06/2025

  Dear ******* ******,
  
  We sincerely apologize for the inconvenience and understand your frustration. We want to assure you that your orders were fulfilled on June 20 and June 25, and payments were sent to the ACH account on file. 
  
  We are doing our best to process all orders as quickly as possible, and we appreciate your patience. Rest assured, we are actively working to resolve this matter and will keep you updated on the status of your payout.
  
  Thank you for bringing this to our attention, and we appreciate your understanding.
  
  Best regards,  
  Team GIftCash

• Initial Complaint

  Date:20/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two fully processed orders, worth $1,650 — gift cards drained of funds, yet still unpaid.?
  Order # GA-************ & GA-************?
  Order Date: May 6, 2025
  
  GiftCash committed to paying 88% of the gift card value via direct deposit within 5–15 days. Both orders were verified, approved, and confirmed to be “in line for payout” — yet weeks have passed with no payment or further confirmation. Instead of honoring the clear process communicated early on, the company has since introduced new, vague explanations and continues to delay payout without resolution.
  
  Before placing my order, I was proactive. I reviewed complaints online, noticed most were eventually resolved, and emailed their support team with detailed questions about safety, timeframes, and common issues. I received fast, polite, and detailed responses explaining potential delays — none of which applied to my order or ever mentioned a “batch payout” process. That level of support continued after my orders were placed, and to their credit, customer service has remained consistently quick and courteous.
  
  However, that responsiveness hasn’t translated into results or any concrete assurance regarding payment.?My cards were fully drained immediately, my orders approved (as confirmed by their customer service department via email), and yet I’ve received no payout. After my cards were confirmed as verified and scheduled for payment, I was told only afterward that “batch processing” was the reason for the delay — something never mentioned during any of our earlier conversations.
  There’s still no structure, timeline, or clarity about when I’ll be paid, which closely mirrors what others have described in similar unresolved complaints.
  It seems the only way to get paid is to submit a formal, public complaint.
  Otherwise, I will be waiting indefinitely.
  I hope to update this complaint with a full resolution soon.

  Business Response

  Date: 24/05/2025

  Dear ******* ******,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the delay in processing your orders and any frustration this has caused.
  
  We would like to clarify that your orders (Order #GA-************ and Order #GA-************) were fulfilled on May 22, 2025, and the payments were sent to the account on file. Please note that the processing time for deposits and withdrawals can vary depending on your bank. Typically, it takes one to two business days for a bank to process a transfer from a checking or savings account, but some banks may take up to 3-5 business days or longer. We kindly ask for your patience to allow your bank additional time to process the payment.
  
  We want to assure you that we are doing our best to complete all orders as quickly as possible and are actively monitoring the situation. We appreciate your understanding and patience as we work to resolve this promptly.
  
  If you have any further questions or need additional assistance, please don't hesitate to contact us.
  
  Sincerely,  
  Team GiftCash

  Customer Answer

  Date: 03/06/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have since received the payout that I was waiting for, even though the timeframe expectations provided were not accurate. 
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:18/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This site offers to sell your gift cards for cash my gift card was redeemed but I was not paid

  Business Response

  Date: 21/05/2025

  Dear ******* *******,  
  
  We sincerely apologize for the delay in processing your order. We want to inform you that your order was fulfilled on May 15, 2025, and the payment was sent to the account we have on file.  
  
  Please rest assured that we are doing our best to complete all orders as quickly as possible. If you have any further questions or concerns, please don't hesitate to contact us.  
  
  Thank you for your patience and understanding.  
  
  Best regards,

  Team GIftCash

• Initial Complaint

  Date:12/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was taken off of gift cards a whole month ago still have received zero payment. Customer service is of zero assistance just says to keep waiting. I was promised money within 7-15 business days been almost 2 months.

  Business Response

  Date: 13/05/2025

  Dear ******* *****,
  
  We sincerely apologize for the delay and any frustration this has caused. Our records show that your order was fulfilled on May 12, 2025. We understand how important this is and want to assure you that we are doing our best to process and complete all orders as quickly as possible.
  
  Regarding the payment, please note that the timeframe for a bank to process deposits or withdrawals can vary depending on the bank. Typically, it takes about one to two business days, but some banks may take longer, up to 3-5 business days or more. We kindly ask that you allow a few additional business days for the payment to be posted to your account.
  
  We truly appreciate your patience and understanding. If you have any further concerns, please contact us directly so we can assist you further.
  
  Thank you for bringing this to our attention.
  
  Best regards,

  Team GiftCash

• Initial Complaint

  Date:05/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a gift card in the amount of $100 to this company back on March 28, 2025. I was told that if I had not received my funds in 30 days that I needed to escalate it to the correct person in the company. That is what I’ve been trying to do for the past week. Every time I tell them that I have not received my funds that they offered me theysend me the same ****** copy and pasted line every time I send them a message with the complaint.. They tell me that my order is still pending and they are just waiting on their Account payable team to make the payout to me and to release the funds. I don’t believe they are making any of the necessary steps to pay me the $84 they offered me or to refund my gift card. Mygift card is now it is zero dollar balance and I have not received any of the funds promised to me for the sale of this gift card

  Business Response

  Date: 17/05/2025

  Dear ****** ********,
  
  Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in processing your order and any frustration this has caused. 
  
  Please note that your order was fulfilled on May 8, 2025, and the payment was sent to the ACH account on file. Typically, the processing time for deposits and withdrawals can vary depending on your bank. Usually, it takes one to two business days for a bank to process a transfer from a checking or savings account; however, some banks may take up to 3-5 business days or longer. We kindly ask that you allow a few extra business days for your bank to complete the transaction.
  
  We appreciate your patience and understanding as your bank processes the payment. If you do not receive the funds within this timeframe, please contact your bank directly for further assistance. 
  
  Once again, we apologize for any inconvenience and thank you for your understanding.
  
  Best regards,

  ********

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10, 2025, I submitted two **** *** gift cards to GiftCash totaling $221.10. The initial offer was $201.91, with payout promised within 5–15 business days. The funds were pulled from the cards on April 22.
  
  Due to a delay, GiftCash support offered a 5% bonus per card, increasing the expected payout to $212.97. I chose to be paid via ACH, which includes a $1 processing fee, making my final expected payout $211.97.
  
  As of April 30 — the 15th business day — I still have not received payment or any confirmed payout date. My most recent request for an update was ignored.
  
  Their terms state that payouts are “typically completed within 5–15 business days,” but I am now at the far end of that range with no resolution or transparency.
  
  I am requesting that GiftCash immediately send the promised $211.97 payout and provide confirmation of the transfer.
  
  Order #: GA-************ Submitted: 4/10/2025
  Funds pulled: 4/22/2025
  Still unpaid: 4/30/2025

  Business Response

  Date: 13/05/2025

  Dear ******* *******,
  
  Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the delay in fulfilling your order. We want to assure you that your order was fulfilled on May 5, 2025.
  
  We understand how important timely payments are, and we are doing our best to complete all orders as quickly as possible. Please note that the processing time for bank deposits can vary depending on your bank. Typically, a bank may take one to two business days to process a deposit or withdrawal from a checking or savings account, though some banks may take longer, up to 3-5 business days or more.
  
  We kindly ask you to allow your bank a few business days to post the payment to your account. If you have any further questions or concerns, please do not hesitate to contact us. We appreciate your patience and understanding.
  
  Thank you for your continued support.
  
  Best regards, 

  Team GiftCash

• Initial Complaint

  Date:28/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve send an order to sell a couple of gift cards to giftcash totaling $83 on March 15, 2025 and as of today April 28, 2025 I have not received the deposit for the $83 yet. They promised a 15 day window but failed to deliver. I have proof of my claim which will be uploaded here.

  Business Response

  Date: 12/05/2025

  Dear ****** *********,

  Thank you for reaching out and bringing this to our attention. We sincerely apologize for the delay in processing your order.

  Please note that your order was fulfilled on April 29, 2025, and the payment of $83 was sent to the ACH bank account we have on file. We understand your frustration and want to assure you that we are doing our best to complete all orders as quickly as possible.

  We appreciate your patience and understanding. If you have any further questions or need additional assistance, please don’t hesitate to contact us.

  Kind reagrds,

  Team GiftCash