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Business Profile

Cargo Containers

Containers R Us

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cargo Containers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:18/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am submitting this complaint regarding a dispute with a company operating in Ontario: Containers R Us, ***** ** *** ****** ***** I paid a deposit of $1,633 in 2022 toward the purchase of a 20' shipping container (Invoice #****), which was never
    delivered nor picked up. Note, that the original container was substituted with another located at his other container yard that he
    specifically advised had no storage charges. Due to rising shipping costs and logistical barriers, I informed the seller in June 2025
    that I could not complete the purchase and requested a refund of my deposit. He has refused to refund my deposit citing fees for storage although I never owned the container. ***** * **** **** ***** * ********* **** *** ******* ******** ***********

Containers R Us is NOT a BBB Accredited Business.

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