We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Office Space Rental

The Work Hub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Space Rental.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction date was February 16, 2023. The Workhub failed to refund our deposit which was due upon returning the keys. It was established that there was no damage on our end to the property, and the deposit should have been returned immediately. The Workhub has been putting us through hoops for over a year and a half, saying we have to pick up the check.. when we are ready it’s never available despite giving advance notice. They also say they will mail it, **** *** *** * ******* ************* **** * ***** **** *********** ****** ** ******** ******** *** ***** ***** ********** **** ***** ****** *** *** *** **** ** *** *****. Additionally The Workhub does not accept checks or late payments, **** ****** *** ** ******** **** **** ** *** ******. We have given them payment options such as email direct transfer, as well as an online link to make the payment, and they still have not paid us back. ** **** **** ***** * ****** ** ******* *** ****** *** **** ***** **** *** **** ** ***** ************ **** **** ****** ***** ***** ** **** ** **** ***** ** * ******* ****. The original amount was $150 deposit, *** ** * **** *** * **** ***** *** ******* *** **** ******* ******* ***** ******* *** ******** **** ******* ** *******

    Business Response

    Date: 21/10/2024

    Hello, 

    This was a commercial lease between The Work Hub Inc. and **** ********* ***********. We hold a key deposit for the tenants until the keys are returned at the end of the lease. Our standard move out procedures require the file to go to our accounting team to process deposit refunds. Our office does not e-transfer outbound as that is our standard procedure and we only issue cheques or direct deposits.  As with every tenant, we asked **** for a mailing address to send the deposit cheque of $150 as it takes a few business days to process. She refused to provide an address. We gave her the option of picking up the cheque at The Work Hub but she refused to pick up the cheque. ************* ******** ** *** * *** *** * **** ******* ***** *** ******* *** ****** ********** **** * *** **** ***** 

    On Sept 18, 2024 (a year and a half later) **** calls and emails our office stating that she is picking up her cheque on that day. The cheque is stale as it has been over 6 months, so our accounting team needs to reissue the cheque. We provided her with the same original options to either provide a mailing address or pickup the cheque on or anytime after Monday Sept 23rd (3 business days after request), but she again refused. She cheque is still at the front desk waiting for her.

    **** *** **** **** *********** ** *** ********* **** *** ********** 

    ***** ***** ****** *** *** *** **** ** *** ****** *  ** **** ***** ****** *** *** ****** ** *** ***** ******** * ******* ******** ************* *** **** *** **** *** ****** ****** ** **** ********* **** ****** *** ** ******** **** **** ** *** ******* * * ******** ********* **** ********** ***** ***** ** ****** ** *** ***** ********** ** **** ******** *** ***** ********* *** **********  ** *** *** ******** ******* ****** ****** ** *** ********* ** * ** *** **** ***** ****** *** ** ********* ** ** ** **** ********* ** *** ***** ***************  ** **** **** *** *********** **** ** ****** ******** ** **** *** ***** ***** ** *** ******* ********* *** *********** *** ******.

    We have no intention of keeping her $150 deposit as it still sits on our books as an accounts payable. We have provided her with the options to get her refund back, but if we don't have anywhere to send it to and she won't pick it up, then that is our of our control and is not our responsibility. 

    If there are any questions, you can contact me at ###-###-####

    Customer Answer

    Date: 23/10/2024


    Complaint: ********

    I am rejecting this response because:


    We strongly refute the allegations made by Mr. ********* **** of The Work Hub Inc. regarding the key deposit refund of $150. *** ****** ******** ** *** **** ********* ********* *** **** ************* ********** ** ******* ******

    ** ************* ********* ***** ******* *** ********* *** ****** ******** ********* **** ******* ****** ** *** ********* ** ******** ****** ** *** **** ** *** ******** ************** ********* *** ******* *** ******** ***** ******* *** ******** ** **** ********* ************ ***** ************ **** *** ******** *** ****** ********* ******* **** ******** ******** ***** **** ********** Mr. **** was specifically informed ** *** ***** ******* that the payment was overdue and instructed to make the refund directly to us. *** ******** ** ****** **** ****** ** *********. ***** *** ****** *** ********* ****** the instruction to pay us directly remains legally binding and valid. ** *** **** ****** **** ****** **** ****** ** **** ** ******* **** ******** ** *** ***** ***** ********* *** ****** ***** ********** **** ********* *************** *** ********* ********* **** *** ****** *** ********* ** *** ***** ** **** ********** *** ** *********** ***************** ** *** ****** ***** **** *** ******* ***** **** *** ********** *** ******* ************ **** ****** ******** **** ***** ******** *** **** ****** *** ****** *** *** ******* ******** ** **** ****** ******* ****** **** ******** **** ***** **** ****

    2. Proof of Non-Compliance from Mr. ****’s *** ***********
    *** *********** ******** ** *** **** **** ***** *** ***** ** *** **********. The ******** explicit instructions were clear: the payment was overdue, and Mr. **** was directed to pay us directly. ******** *** **** ************ ******** ** ******** *********** ************* ** promising a cheque if we personally came to pick it up—something we had attempted multiple times previously without success. Despite notifying The Work Hub of our intention to collect the cheque, it was never available when we arrived. *** ****** ********** *** ****** *** *** ******** ** ***** *** ***** **** ******* ********* *** ********* ** **** *******

    3. ***** *********** Regarding the Cheque and Payment Options
    Mr. **** claims that we refused to pick up the cheque or provide a mailing address. We have made multiple attempts via email and phone to retrieve the cheque, including arriving in person, but each time we were met with excuses or the cheque was unavailable. It is not our responsibility to endlessly chase a refund that Mr. **** legally owes. ********* ***** *** **** ******* **** *** ******* **** ********* ******* ** ****** ********* **** ** ** ******** *** *********** ********. Additionally Mr. **** could have already easily directly deposited the refund if that was the case, which he has never offered to do. As a business owner, Mr. **** has several modern payment options at his disposal, such as e-transfers, wire transfers, or online processing, none of which were offered or used, despite having our information to facilitate them. *** ********* ********** ** *********** ********* ********** ***** *** **** ***** ** ******* ** ******* ** ***** ** ***** *** ******* ***********

    4. Updated Amount Due
    As of today, the original $150 deposit has significantly increased due to the time and effort spent in attempting to recover it. The current amount owed is $508.21, and this figure will continue to rise daily with the accrual of interest. Mr. **** does not have the legal right to continue evading this payment. We demand that the full amount of $508.21 be paid immediately either by email transfer to *********************** or through the ****** and credit card options listed on the invoice provided.


    Any amount less than the full $508.21 will not be accepted, *** ** **** ****** ***** ****** ** ******* *** ********* ******** ********* *** ********** ********* ***** ***** *** ******* ********. We are clear and resolute that Mr. ****’s evasion of this legally required refund must end immediately.

    Sincerely,

    **** *********

The Work Hub is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.