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Business Profile

Construction Services

Lifestyle Home Products
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Lifestyle Home Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lifestyle Home Products has 2 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:14/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 5923.10 before tax for our front door. Wrong door was installed. The door that is installed is damaged. Company wants to just fix it, we want it replaced completely. We also have a screen for our patio door that still hasn't been replaced. This company has taken payment and full and cannot give me a reschedule date. They keep making excuses and blame 'production issues'. Owner will not discount my door and will not give a date for it to be fixed properly. We paid them in April and still have zero resolution. We want a discount or refund.

      Business Response

      Date: 20/10/2022

      Jessie, our apologies for any inconveniences caused. We pride ourselves on providing homeowners with the best experience possible and we clearly fell short in trying to navigate around the longer than usual lead times within the industry.  As discussed previously, we've scheduled your service for November 21st and refunded 10% of your overall payment until the service has been completed.

    Lifestyle Home Products is BBB Accredited.

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