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          Truro Toyota has 1 locations, listed below.

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            Business ProfileforTruro Toyota

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 26/3/2015

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            24/10/2005
            Years in Business:
            31
            Business Started:
            4/3/1993
            Business Incorporated:
            4/3/1993
            Accredited Since:
            26/3/2015
            Type of Entity:
            Corporation
            Alternate Business Name
            • 2248759 Nova Scotia Ltd.
            Business Management
            • Mr. Sonny Siteman, General Manager
            • Mr. Josh MacGrath, President
            • Mr. James McNutt, General Manager
            Contact Information

            Principal

            • Mr. Sonny Siteman, General Manager
            • Mr. Josh MacGrath, President

            Customer Contact

            • Mr. James McNutt, General Manager
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            22/05/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My vin is not accurate. The brakes and engine do not match the vin. If l or my local mechanic try to find parts for my Yaris its not possible. Only after replacing the parts are the dealership able to establish which parts will fit my car. Retroactively finding the part number is useless to me as the end user of the vehicle. I should not have to pay a premium for parts because only the dealership can establish, after the fact which parts will fit. A VIN should not be only usable by the dealership. A VIN should be an option for not being forced to use the dealership only for parts. The car should not have been sold to the public with a miss labeled VIN. I should not have to make a day trip to drop off the Yaris ( driving the second vehicle l had to buy because the Yaris was unreliable) at the dealership so they can take five days to do a two hour brake job. Five days because of the VIN not reflecting the actual parts on the car. I should not have to make another day trip, my business shut down again, just to pick up my car. I should have choices of where to bring my car to be fixed and what parts I wish to use on my car. I should not be forced into only using and trusting the dealership. I should be able to use NAPPA, CND TIRE, AUTOZONE, online Toyota parts but I don’t have that option. Only the dealership, and they have overcharged and taken too long to fix my car. The problem is that they have not done a good enough job with quality insurance on the vehicle production line. The car is suffering from a bad vin.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Paul

            17/05/2022

            Customer service is key and these guys know it. I have always had a great experience speaking with all levels of the company and I feel they are interested in making me feel supported. Trust buying new to no one else other than Truro Toyota. I will buy again from them.

            Local BBB

            Better Business Bureau Serving the Atlantic Provinces

            BBB Reports On

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