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Find a Location

Cash One Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Cash One Inc.

      103-287 Lacewood Drive Suite 255 Halifax, NS B3M 3Y7

    Business ProfileforCash One Inc.

    Payday Loans

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    103-287 Lacewood Drive Suite 255, Halifax, NS B3M 3Y7
    BBB File Opened:
    17/4/2012

    Industry Tip

    BBB Tip: Payday loans

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    14/03/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I applied for an $80 loan. Signed the agreement with authorization to debit the account on the scheduled day. I encounter a financial issue which caused me to bounce the original payment. I had other payments which also subsequently bounced due to my issue. CashOne attempted to debit my account the following 2 Thursdays, which is my Pay Day and was the signed and agreed upon day date of withdrawal. On Wednesday Feburary 28th however, hey attempted to debit my account for a random amount under a different company name. I'll make the assumption it was to prevent an attempt to stop the payment, which I never even attempted to do anyways. Legally they're not allowed to change the date. I'm aware of my debt owed. I had no problem settling when I was financially able. However, they're still not allowed to change the agreement without my approval per the Federal Laws on PAD authorization. I have attempted to contact them. I had been in contact with a "*******". I've attempted to revoke my PAD authorization and she pretended I can't do that. I request 3 times in email communication for a copy of my loan agreement, which is supposed to be available on their online portal but it's not, and ******* blatantly ignored my request and continued to just tell me I owed them $300+ on an $80 loan. What they're doing is not right and the fact this person just flat out ignores the issue at hand is disturbing. I've had contact with other payday loan companies and they've been accommodating and understanding. Cash One is entirely a predatory company. They don't even have my proper information, but they have my bank account information and it's to the point where an $80 loan is about to put me on the street. The changed dates is absolutely unacceptable and $150+ in NSF charges for $80 is insane. I'm not even counting the other debits they made as they were on the agreed pay date for the account to be debited There deliberately causing financial harm with zero care
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Angelina P

    1 star

    08/12/2023

    So ive posted it on ******, *** is horrendous for customer service. She called just to yell after I was emailing her to inquire and recieve a straightforward answer. It’s embarrassing to have that kind of attitude. Avoid taking a loan and go elsewhere. Besides it’s false advertisement on their site, all they will give you is $100 so buyer beware

    Cash One Inc. Response

    11/12/2023

    To whom it may concern, I reviewed the emails between the agent and the client. The client was provided an answer as to why we can only issue the amount she was approved for and she kept on asking the same question over and over again when an answer was already provided multiple times. As the lender, we do reserve the right to issue the loan amount based on what our agent deemed is suitable for the client at the time of the review process. We are not obligated to lend to a client or issue the amount they request on their application if they do not qualify for the amount based on their income and overall banking. Regards, Ingrid Cash One Customer Service Manager

    Local BBB

    Better Business Bureau Serving the Atlantic Provinces

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