Business ProfileforLA-Z-BOY Furniture Gallery

Ordered sectional Dec 18/21 $15,595.33. Rec'd June 21/ 22. Some damage to the back of the curved section and repair person came. While he was here I asked about the curved unit as it appeared to have a number of quality issues. He agreed. Spoke with customer service (***) at La-Z-Boy Halifax and she reviewed some pictures, said a complete set of new panels would be ordered for that section and would call when they came in and the specialist would take the complete sectional, replace the panels and make other adjustments. On Dec 9 I called and advised sectional not repaired and 1 year since ordered I would like a refund. *** emailed and stated parts had just arrived, asked for pictures and video pointing out deficiencies. Made arrangements for sectional to be picked up in Jan 22. Unit returned after 2 weeks. Many issues were repaired BUT new panels were NOT installed on curved section so issues remain. Some issues were repaired "as best they could be". The biggest issue now is the stuffing was uneven in most of the back cushions and the technician stuffed the back of the cushions, did not adjust stuffing in the cushion, they are stretched to the limit and hard as a rock, still uneven and gaps still exist. Sitting on the couch feels like sitting on a chair with a wooden back. I rea***e comfort is a personal thing but the furniture I purchased should feel somewhat like the furniture we sat on in the showroom. The cushions are so stuffed they are pulling on the fabric on the frame where they are attached and will no doubt rip the leather on the frame. It is a mess. The response from the store is "I do see a significant improvement when reviewing the first batch of pictures sent with the most recent. Since it is falling within standards of production there is nothing more La-Z-Boy can provide at this time." My mistake was not confirming what their standards of production were before I ordered.