Business ProfileforFurniture Spot Incorporated

I purchased a mattress from this company on November 5th. During the time of purchase I paid for delivery. There was 2 different options for the delivery. I was told that the cheaper one just left it at the door and the more expensive one brought it in to the home. It was my understanding that in the home meant right to the bedroom, taken out of the bag, and placed in the bed. The sales associate didn’t clarify exactly what I was paying for. On Monday, November 7th; the mattress was delivered while I was at work and my 88 year old father was at home. When I got home I found that the bed was in the bedroom but still in the bag and not on the bed. I called the store and questioned it and was told that I only paid for in home and that’s what I got. I told them that I wanted to return the mattress cause I wasn’t happy and wanted my money back. I was told that I had to go online and submit a refund request. I said I wasn’t doing that cause it literally just showed up that day. I was told the manager would call me. The manager did call me and told me I got what I paid for and in fact they did more than they should have. They said they took it to the bedroom cause they didn’t “want the older gentleman” to have to left. I was then informed that I wouldn’t get all my money back that I would lose the delivery fee. And that I still had to submit a refund request online. I emailed the customer service department several times and continued to get the run around. I was told several times that in home was only brought into the home and that it needed to deal with the rest. Last night I received an email from the owner of the company telling the same thing and that they no longer would be providing me service. He then went on to say that if I wanted to return it I had to do it myself as they weren’t coming for it. Their ******** page and online advertises free delivery. When I called them out about that they changed it on ********.