Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 16, 2021 12:40 pm I purchased a computer from Canada computers with a 3 year warranty. On July 22nd 2024 I opened a support request with Canada computers. Over the next 6 months I brought my computer into the store multiple times. During the times the computer was in the store, I was each time returned the computer and told that because they were unable to reproduce the issue, they were unable to service the computer or warranty any of the parts. After the last time I brought the computer in and was told again that because they couldn't reproduce it, they would not warranty it and I needed to purchase a new computer, I looked at my computers hardware logs and checked to see if they were telling the truth. During the time my computer was not in my possession and in the store, you can clearly see the error occurring while in their possession which causes the computer to crash and be unusable. When I questioned the employees in the store and asked them if that was the error that causes the computer crashing, they confirmed that it indeed was, when I asked why if the error is showing in the logs while in their possession, they told me they were unable to reproduce it, I was ignored and the employee provided no response. I attempted to submit a formal complaint to their head office, they informed me that all disputes are handled by the local store and they passed my information along. Unfortunately I have not heard back from the store months later and my computer continues to have the issue that I originally reported in July of 2024 while it was within the warranty period.

• Initial Complaint

  Date:15/02/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 10, 2024 I bought a wireless headset at the Halifax store after my previous one stopped working. It seemed perfectly fine based on the product description, but when I used it I discovered a flaw that prevented it from meeting my needs. I need a headset that stays active and ready for me to receive calls which may only come a couple times per hour. I'm sometimes walking around doing other things and return to my desk when I receive a call. But this headset disconnected frequently. So I attempted to return it as a defective product since the documentation didn't include any troubleshooting info for that issue that. But the store rep said it was likely some type of power saving feature and it wasn't defective. I've bought many wireless headsets over the years and have never encountered such a "feature" and had no way of knowing about it. And there was no way to deactivate it.
  
  For a wireless headset to stay paired and active is a basic feature that consumers should be able to expect. Yet the store refused to either refund or exchange it since it was opened even though it included all the parts and packaging and was only 5 days after purchase. They claimed there was no possible way to do anything due to health regulations (even though other retailers such as ****** can and do perform open-box headset refunds/exchanges). They also claimed they inform everyone of the return policy at point of sale but I absolutely would not have bought it had I been told.
  
  The store has an overly restrictive returns policy that offers no potential resolution when a product is misleading or lacks basic, expected functions one can only discover after opening. They told me their return policy is on the website and when i got home I did see a whole list of products that they refuse to return if opened. It includes any type of small or large appliance, jewelry, sport equipment/accessory, various electronics, etc. Their greedy, anti-consumer return policy only weakens their case.