Business ProfileforEnviro Water Technologies

In January 2020, we purchased and has installed a water treatment system into our new home. We were given 2 quotes one to treat the more minor issues like iron and one that was much higher that would fix the issue of arsenic and make our water drinkable. We chose to go with the more expensive system and were told that twice a year filter replacements and yearly servicing would be all that would be required to keep our system working. We did exactly as instructed and the water test conducted by the installation company showed our the arsenic was reduced from 100 to less than 1. 2 years later we had our water re tested (independent from the water treatment provider) at the recommended schedule only to find out our system no longer removes the arsenic and the level is back up to 90. After contacting the company today (Apr 13,2022) I was given a long confusing lecture by **** ***** who said `the level is down from 100 to 90 and proceeded to tell me too bad and that the entire system would need to be rebedded costing thousands of more dollars. We were never told we could only expect this short of a life span from the arsenic system or clearly we would not have bothered. Also we are now not even sure the arsenic reading was ever that low in the first place as **** ***** took care of the testing for us. If he is not honest about the system lasting how are we supposed to believe the water test results he shared with us. We want out money back for the portion of the system that was installed to treat the arsenic in our water ($3796.00 plus tax).