Business ProfileforPort City Auto Experts Ltd.

No work being started on a financed car for 2-3 weeks after being sent in to the dealers mechanic. The mechanic could not find the issue with the car and sent the car to the ***** dealership after almost 1 week. The car had been sitting at the ***** dealership for another week after I was told that the cost of the repairs (***** found that it was the head gasket) was all covered under the warranty that was paid for when I financed the car. After calling my point of contact (****) a number of times, I could not reach them on their 8949 number, and whenever I called into the office they would not be available or return my call (ever). I always had to call back and leave messages. No one else apparently could help with my issue. Occasionally, I did speak with someone and they had told me that the car was towed to another mechanic (after I had to find out on my own). The other time they told me that my car repairs would be covered and the car would be ready for pick up on Wednesday August 30th. I once again was not reaching any one helpful at Port City, except for when the person that answered the phone told me that they were waiting to hear back from Portland *****. I then called the ***** dealer myself for a good time to pick up my car. The ***** dealer then said that the car repairs had not started when I called on Thursday and they were waiting for confirmation from Port City. I gave Portland ***** the number for Port City to give them a call on my behalf. When I went to the Port City office for the first time since all of this, they then said that they won't cover the expenses under the warranty anymore and said that ***** was already working on the car when they weren't. This has caused me issues with my job, mental health and relationships. Making car payments and insurance payments on a timeline with no foreseeable end, depending on whether someone wants to do their job, keep their word or not. The lying and manipulating is nothing like I have seen ever.