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Business Profile

Storage

Bluebird Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve rented 2 storage units for the last 3 years, approximately. On August 25, 2022 I informed them that I was finished with the units. I was informed there were no refunds but I had use until September 12, 2022, the date I was prepaid to. My entry code was removed and I was denied access. I was then informed the units were closed. However, I am paid until September 12th and should have had access. I wish to be reimbursed for the time they closed my units that were paid for.

    Business Response

    Date: 14/09/2022

    Client called our Dartmouth location on August 25 to let the Team know she vacated her units. As our Team was busy with clients and could not anwer the phone, one of our call center gals took her call. Our call center gal explained the vacating process to the client and explained that we do not give refunds for partial months used. We can pro-rate to the day if the client gives us notice of their move out date BEFORE their next rent payment is due. (This means we can charge them for the days they only need the unit if we are given notice before their payment for the next month).This is also explained at time of move in and client did sign the lease agreement. The client then started yelling at our call center gal and told her to close her accounts and move her out and then hung up on her. The Team swept the spaces out and moved her out of our system which also deactivates the clients access code and makes the unit available for the next renter. The Team sent her receipts via email as per her request. Then on September 7th, she tried to access her units as she said she was coming to sweep them out but of course her code was not working because she was moved out. We do have a copy of the emails which are attached and a recording of the call. Please let me knnow if I can help in any other way. Thank you.

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