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Business Profile

Moving Companies

Hoyt's Moving and Storage Ltd.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:14/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 3 storage units that i pay 219.94 for and one of my outside chairs was stolen. I found one of the two leaned against their van.... I was not happy. When I approached the manager he told me it was not his problem. He is not responsible for the items I put into storage. It was clear that the employees used the chair or chairs however the second one was no where's to be found. This business doesn't do much but sit around drinking coffee and smoking cigarettes. All I'm looking for is for my chair to be given back Or replaced. I have my stuff in storage for it to be safe not used by whoever feels it's their to use.

    Business Response

    Date: 12/08/2024

    Formal Response to Complaint ID 21844398

     

    Sorry to hear that you are missing a chair.  It is our understanding that you put the chairs on top on the unit and not inside.  If this is the case we would not be able to determine where your chair is.  Also this is a self storage unit and we do not take any liability for these items for we have no knowledge what could possibly be in any of these unity compared to our warehouse storage, where we take a full inventory of what is coming in and take full liability for these contents. Our employees do not use our customers household goods and take great pride in our services.  We disagree with your statement amongst our business and take great offense that you would state this is the way we conduct business.  We are part of Canada’s Best Managed and the only moving company to have this designation and always strive to give a higher standard of care

Hoyt's Moving and Storage Ltd. is BBB Accredited.

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