We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

UniUni

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business delivered a birthday gift to the wrong address. As they have done with hundreds of other people. They took a picture of the package with a correct address. Then placed it on a street that was not even remotely close to the spelling of what was on the package.

    I contacted them to let the driver know. They said it was impossible to let the driver know then asked for a picture of my house to more easily identify it. They said a recourse would be found writhing 24 hours.

    Instead they decided to say they could not find the package (despite them dropping it off) and proceeded to tell me it was my responsibility to create a letter and send it to the vendor who sold me the item and ask for a resolution with then vendor. Refusing to participate or contribute to solving the problem. When asked why they copy and pasted from their previous emails to me.

    Business Response

    Date: 14/04/2025


    We would like to extend our sincerest apologies for the inconvenience caused by the delivery error regarding your recent package.
    After investigating the issue, we confirmed that the parcel was mistakenly delivered to an incorrect address. We truly regret this mistake and the frustration it may have caused. Please rest assured that we acted swiftly upon discovering the error, successfully retrieved the package from the incorrect location, and have now delivered it safely to your correct address.
    We deeply regret any confusion or disappointment this situation may have caused. We are currently reviewing our internal processes and reinforcing training with our delivery personnel to ensure that such incidents do not occur again in the future.
    Thank you for your patience and understanding throughout this matter. If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out.
    Once again, we sincerely apologize and appreciate your continued support.
    Warm regards,
    M****** Z***
    UniUni Halifax

UniUni is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.