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Business Profile

Dance Instruction

Unleashed studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dance Instruction.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a 20 class pass. Signed up for two classes and went. Then their website was down so I was unable to cancel or sign up for classes therefore I was unable to attend or use up my 20 classes. On the website it said to email them to sign up for a class, so I emailed them multiple times without any response. I called both of their locations to talk to someone about it and both phone numbers are out of service.

    Business Response

    Date: 18/10/2023

    Hi there in response to the complaint. Attached is the correspondence. 

    Unleashed unfortunately needed to change booking systems as Zingfit was removing the software we used and it would become obsolete. We chose Glofox and the onboarding had a few delays waiting on approval from the Apple store. Once complete we manually updated client accounts with their credits that were saved and printed from the previous software. Since the completion ******* credits along with the rest of the students has been successfully added to their account and they are registered for a class this upcoming Friday. It says in thr complaint we didn't respond. From our screenshots it does show we did however I'm worried it may have not reached the student which would warrant the concern. We do apologize for the delay and are excited the process is finally done with the new software as it was quite the task. Our apologies for any miscommunication or concern caused as our intention at Unleashed is to create a fun environment and seamless registration process for our valued students. Please let me know if there is anything else I can do!

     

    ******** ****

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