About

Important information

• Additional Info:

  On August 8th, 2023, BBB sent correspondence to 7 Bristolton Ave Bedford, NS B4B 0Z4. We
  received a response from FlightsNest/Travert Inc. on August 22nd,
  2023 with filled out information from a provided Standard Business Questionnaire.
  
  BBB Serving the Atlantic Provinces has concluded an
  Investigation into the status of FlightsNest/Travert Inc. The Investigation was
  prompted by several phone inquiries, one negative customer review, and 4 formal
  complaints against FlightsNest/Travert Inc.  BBB spoke with the owner of FlightsNest/Travert Inc. on September 27th to advise and address concerns of 4 unresolved complaints filed through BBB. FlightsNest/Travert
  Inc. was provided an additional opportunity to address and resolve these
  complaints, however we did not receive any form of response/resolutions to
  these complaints.

  
  FlightsNest/Travert Inc. is reported by consumers who book
  flights through their website, in some cases will receive a call shortly after
  to advise them the price for the flight is no longer available and advise them
  a different flight is available, but at a higher price and demand additional
  payment. If a consumer chooses to not pay the higher price for the different
  flight option, they are reported for charging the $50 cancellation fee.
  Consumers also report in some cases not being issued a refund at all, and no
  option to change their flights.
  
  When booking a trip, BBB recommends
  the following tips:

  Verify the booking site: Before purchasing tickets, read all the fine print, cancellation policies and refund policies, and research the relationship the booking site has with the airlines. If you need to make a change, call the number where you purchased your original ticket, or go to the airline’s website and contact them directly.
  
  
  Check the website security: Look for the HTTPS:// before entering any personal or financial information. Use a credit card to retain the ability to dispute and cancel the transaction.
  
  
  Keep documentation: Save copies of confirmation messages, email communication, text messages, and anything related to the transaction. Verify the customer service number provided in the communication.
  
  
  Research the airline: See if they use third-party booking sites and compare flights and prices.
  
  
  Check BBB: Research complaints, reviews, and ratings before booking. If you’ve spotted a scam (whether or not you’ve lost money), report it to BBB.org/ScamTracker. Your report can help others avoid falling victim to scams. Find more information about scams and how to avoid them at BBB.org/AvoidScams.