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Business Profile

Used Car Dealers

Oromocto Auto Sales Ltd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:30/04/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally lodge a complaint regarding the persistent issues I have encountered with a Dodge Journey vehicle (2016 model) purchased in October 2023. Since the purchase, the vehicle has undergone an engine replacement, after which it developed numerous mechanical faults. Despite multiple attempts to resolve these issues with the dealership, the problems persisted, causing significant inconveniences .Finally ,the replacement engine showed sign of distress after picking it up from the dealer on Thursday April 24,2025 and stopped working on Friday April 25,2025.The MD/CEO has refused to take responsibility for this issue as all my effort proved abortive .Hence ,the competence of the company requires further questioning as the vehicle is no longer motorable.

    Details of the Complaint:

    Vehicle Purchase Date: October 2023
    Dealership: Oromocto Auto Sales
    Dealership Address: *** *********** Road, Oromocto, New Brunswick, *** 2G9
    Contact Person: Mr. ****** *******, MD/CEO
    Contact Number: ***-997-2225
    Made several attempts to have these issues resolved by the dealership; however, the solutions provided were ineffective, leading to ongoing inconvenience and concern for the vehicle's replacement which the MD/CEO is not willing to adopt.
    Desired Resolution:

    I seek your intervention to facilitate one of the following resolutions:

    A comprehensive inspection and repair of the vehicle at no additional cost to ensure it meets acceptable safety and performance standards.
    A replacement vehicle of comparable value and condition.
    A full refund of the purchase price.
    I appreciate your prompt attention to this matter and look forward to a resolution that ensures consumer rights and vehicle safety.

Oromocto Auto Sales Ltd is NOT a BBB Accredited Business.

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