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Business Profile

Renewable Energy

Unplugged Power Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Renewable Energy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business advertised a specific WIFI device on their website. Once i paid for it, they sent me a different item then what was described. They said it was the same device and has the same function. However, i did not want to obtain a device that has the same function. I choose to buy from them because the website said it was the original. I requested for them to issue a refund and a shipping label so I can return the item. They refused to cover the shipping and instead accused me of trying to commit fraud (see email).

    Business Response

    Date: 11/04/2025


    As for the complaint, the buyer was advised by both myself and the
    manufacturer that the style of the adapter he purchased is functionally
    identical. The old picture on our web site was white and the new one is
    black with a button on it. The black on is simply an updated model of
    white as white ones are no longer produced.
    The buyer contacted us demanding a white adapter and a prepaid return
    envelope to return the black version in spite of the above explanation.
    He demanded that we refund his entire order. When we refused the buyer
    spammed every review site he could with negative views, and of course,
    contacted your office to further act as flying monkeys for his cause.
    When that didn't work, he claimed that the device was faulty. After basic troubleshooting. and as it is an international sale, we directed him to ********************** and any troubleshooting will be handled by their official support.

    We will not be paying more than the device is worth to return it and
    we will not be replacing a device with an older version because it is
    not possible. The manufacturer is not going to open production to
    produce 1 outdated item because the buyer doesn't like the color.
    Between the negative reviews and the time wasted with **** ************ he has gotten more than his value in wasted time, as he
    intended.

Unplugged Power Systems is NOT a BBB Accredited Business.

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