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Customer Review Ratings
Average of 62 Customer Reviews
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Review fromLydia K
Date: 18/06/2025
1 starAllowed me to purchase their insurance policy, and when I went to claim they made me jump through so many hoops. Only to decide that they shouldn't have sold me the insurance policy in the first place, as the product I bought wasn't covered.
Asurion Consumer Solutions of Canada
Date: 14/07/2025
We’re sorry that your experience with Asurion did not meet your expectations If you need further assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm.Review fromSadra G
Date: 20/05/2025
1 starHorrible customer service , they made a mistake and black listed one of my phones and they told me tough luck figure it out. Stay away from them.Asurion Consumer Solutions of Canada
Date: 26/05/2025
We truly regret that your experience with Asurion did not meet your expectations. Your satisfaction matters to us, and we are here to assist you. Please contact our customer satisfaction department at 1-866-397-6496, available Monday through Friday from 8 AM to 8 PM, for any immediate support needed.Review fromColin G
Date: 19/05/2025
1 starWarranty Claim Unfairly Denied by Asurion - I purchased a ****** **** coffee maker with an Asurion protection plan from *******, which is still valid. The machine does not puncture K-Cups properly, causing coffee grounds to leak into the cup and machine. It no longer makes a usable cup of coffee.
Despite this clear defect, Asurion denied my claim. I’m requesting a proper review and resolution — either a replacement or refund under the terms of the protection plan.Asurion Consumer Solutions of Canada
Date: 26/05/2025
We truly regret that your experience with Asurion did not meet your expectations. Please contact our customer satisfaction department at 1-866-397-6496, available Monday through Friday from 8 AM to 8 PM, for any immediate support needed.Review fromMelissa A
Date: 12/05/2025
1 starHonestly, Asurion has the worst customer experience I've encountered as a customer. It's been since March that my TV stopped working, and we're in May. You have to call customer service regularly for your claim to proceed. They have given me a huge headache in this process. For example, I had to call at least 3x customer service to get the tracking number to send off the TV, and it had to be a supervisor who could send that information to my inbox? I never take take the time to write reviews, but in the most polite way possible, Asurion *****! I was triggered to write this review today because I had to take action and initiate the refunding process (if that will even happen...). Whoever at Asurion will read my experience, stop saying to the customers "you are sorry, that your customers feel frustration"... YOU ARE NOT! I would give a "minus 10" star review if I could.Asurion Consumer Solutions of Canada
Date: 26/05/2025
We truly regret that your experience with Asurion did not meet your expectations. Your satisfaction matters to us, and we are here to assist you. Please contact our customer satisfaction department at 1-866-397-6496, available Monday through Friday from 8 AM to 8 PM, for any immediate support needed.Review fromDymphna G
Date: 14/04/2025
1 starWorst insurance company to deal with. I filed a claim to get a replacement phone, in the contract it says the deductible is $250.00, but after filling out the form, they were charging $315.00 without any explanation or breakdown. On top of that, in their website they were only recommending older models of ******* phones as replacement, I had a ****** Pixel 8 phone. So I called them to ask about the deductible and to let them know I don't want a ******* phone as replacement. The first agent I spoke with was not able to explain the $315 deductible and she told me that they do not have pixel 8 available and that my SP is not allowing to process the request for a pixel 8 pro which was available. So they told me I have to call my SP and ask if I can upgrade my phone early since my contract is almost over. When I spoke to my SP, they confirmed that asurion should be able to fulfill the agreement and that they cannot provide a different make and model as replacement for my phone but they should be able to process the pixel 8 pro instead. I then called asurion back and all of a sudden they are saying they can process the claim and issue a pixel 9 instead but it is in back order and the wait is 3 to 5 business days. I told them I was okay with that. After that, they kept asking me to call them for an update, only to ask me AGAIN if they can process the pixel 9 as a replacement. Everytime they ask me to call, they would tell me that they will process the request for a pixel 9 replacement. So it kept getting delayed and delayed! Until now, no one can explain why they are charging $315 deductible and they haven't processed the request. I paid for the device care for 17 months for nothing.Asurion Consumer Solutions of Canada
Date: 29/04/2025
We’re sorry that your experience with Asurion did not meet your expectations. For immediate assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pmReview fromshubam M
Date: 26/03/2025
1 star1 star is more even for this i will gave negative star rating dont buy phone from bell
or asurion .asurion/**** company just disguisting they are fraud ,they are taking money in form of insurance but when i tried to get claim they denied I purchased a phone from my bill and with the insurance from the *** company that is the assurance, but I had lost my phone like at a place when I had a lunch and they are saying I tell them whole story and tell all the things like I have my find my iPhone on. I just on a low mode on. I did everything, but they they just denied my claim by telling us like there is something like a security reasons, you didn't pass the security and they just denied my claim. I just paid a lot of dollars and paying insurance and now they just denied and I also look out for the reviews from the customers as well, like too many customers. They told me the same thing like a sharon is not giving claims to the customers, so why they are doing like these thing with the customer, they are doing fraud in the form of insurance. They are taking money as insurance premium and they are not giving the claims to the customers when I call to the bell, they told me just go to the insurance company, they can do it for you and when I call to the insurance company insurance company and they told me they don't have any answer for that. They are just saying only security security reason security reason i just lost my thousands of dollars with this **** and asurion serviceAsurion Consumer Solutions of Canada
Date: 08/04/2025
We’re sorry that your experience with Asurion did not meet your expectations. For immediate assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm.Review fromJohn J
Date: 24/01/2025
1 starAs with anything I guess read the fine print. They send a refurbished phone with only 90 days warranty. Very expensive. Long wait times on phone. Was told to have a wonderful day after telling the idiot on the other end that my phone was stolen and now I am paying $600 service fee for a refurbished phone with a 90 day warranty. I thought insurance was suppose to make it right again. This was just pouring salt on an open wound.Asurion Consumer Solutions of Canada
Date: 04/03/2025
We’re sorry that your experience with Asurion did not meet your expectations. If you need further assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm.Review fromFRANCOIS R
Date: 06/01/2025
1 starHorror story. Bought a **** laptop from ****** with 2 yrs concierge warranty. Laptop had sound issues (popping and static). I ended up sending it to their Toronto repair centre 3 times and they were never able to fix the problem. They tell me their static test were unable to identify a problem, yet they never bothered to listen to the laptop itself, and refused the audio samples I offered to send them. Their product specialist told me that once their static test can't find a problem that's where it ends for them.
Buyer beware, never do business with a company with low quality standards like that. I'm surprised that a company like ****** would do business with a sub contractor with such low performance.Asurion Consumer Solutions of Canada
Date: 15/01/2025
We’re sorry that your experience with Asurion did not meet your expectations. For further assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm.Review fromLydia S
Date: 30/12/2024
1 starPlease save your money and don’t purchase their extended warranty. Our tv all of a sudden started having issues. They told us it was accidental damage when it wasn’t. They just don’t want to replace the tv. They said it only covers malfunctions, but won’t cover this malfunction.Asurion Consumer Solutions of Canada
Date: 15/01/2025
We’re sorry that your experience with Asurion did not meet your expectations. For any other assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm.Review fromLucas K
Date: 27/12/2024
1 starApparently, this company only replaces front screens not the back screens you have to replace the whole phone. It’s a joke. I strongly recommend never using this protection plan.Asurion Consumer Solutions of Canada
Date: 15/01/2025
We’re sorry that your experience with Asurion did not meet your expectations. If you need further assistance, please contact our customer satisfaction department at 1-866-397-6496, M-F 8am-8pm.
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