Business ProfileforKent Building Supplies - Moncton

Good Afternoon On July 26th of last week on was searching online for some seasonal items and happened upon the Kent Building Supplies website and was interested in their seasonal clearance page. It listed some 1900 items for sale and although some were available to be picked up at the local store , some were available online only. Some showed not available at all and I surmised that this sale could have be on for a day or two and had sold out. There were many items that I was interested in and the prices were in some cases very good. I spent an hour or two searching through it all and decided upon 74 items and in some cases such as bird feeders, I purchased several. When finalizing my purchase I was a little surprised at the 50.00 shipping charge but I still figured that it would be worth it. The total with shipping and taxes totalled almost 400.00 dollars. After the purchase was completed, a "pop up" advised that I would be contacted the next day to confirm the time of arrival. On the July 27th, I received a telephone message advising that the truck would deliver the items on Friday July 28th in the afternoon. I waited for the delivery all afternoon but nothing was delivered. I called on Monday morning (July 31 st) to see what had happened and was told that they would look into it and return my call. I was called within 10 minutes to say that they had bad news. None of the items that I had paid for were available and there was nothing that they could do. They suggested that I contact their E Com department at 877-445-3527 which I did and spoke to ***** who identified as the Manager. ***** said that they had a problem with the site for some time and they would not honour the purchase agreement. She also said that they have a team working on it for a while now. She offered no compensation or resolution, only that she was sorry. I asked her since this is a known issue, why a warning was not posted on the site about the availability of shipped items.