Business ProfileforYorkville University

In early 2019, a course instructor failed to include my midterm AND final exam grades, resulting in a D. I immediately contacted her with evidence and she acknowledged the issue and said she would try to fix her error. I have these emails documented, as well as the assignments themselves. The student handbook from that school year states the following in regards to academic appeals by students: "5.7.1.1 Grade Appeals: Students are encouraged to speak to the course instructor if they question a final grade. Should this informal procedure be unsatisfactory, a student may formally appeal a grade following established procedures and deadlines through student services." However, my attempts to resolve the issue via those procedures were not taken seriously. In the following semester, I had severe health issues. I ended up dropping two classes and had to take C's in the other three (I was an honour's student), due to the severity of my symptoms. I can provide an email where I told the instructor about my symptoms. It was so bad that I didn't return to school for the summer semester at all. Unfortunately, the doctors didn't know what was wrong at the time, but are now treating me for it, and I can provide documentation that this has been ongoing. At present, I have finished university elsewhere but these grades are severely lowering my cumulative GPA for graduate applications. I have tried to reach out to the university about removing the grades from my transcript, but they have been extremely unresponsive (9 followups since September, and no help yet). I'm not asking for money, anything abnormal, or anything that affects the university. Most reputable universities work with students many years later in these exact situations regarding grade appeals for health and other reasons, but YU has not given me any opportunity (either now or then) to have my case heard or replace the grades. For the amount of money I have paid them, this is completely unacceptable.