Business ProfileforPristine Roofing & Siding

Aug 27/20 I gave a deposit to Pristine Home Renovations Ltd for the shingles on my roof to be replaced. Because of interruptions with the supply chain during COVID, and prices rising rapidly we agreed to postpone the start of the job. In early May, 2022 (May 5th and 6th, I believe) the job was completed. There were things that they had to come back for and "fix" but, as far as I know - and I'm not an expert, everything was done well. My complaint consists of two outstanding issues. 1. The first and foremost is that while shingles were being shoveled off my second storey roof, some hit my neighbour's second storey window and cracked it. We (my neighbour and I) are STILL waiting for this to be replaced. It is Oct 5/22 as I write this.... we have been waiting FIVE MONTHS! We've been told by Pristine that it is ********** that they deal with for windows and that there is a hold-up for some reason that I can't recall. I think that if the company that Pristine regularly deals with can't accommodate them then they should FIND AN ALTERNATE COMPANY. Five months (with winter coming) is DEFINITELY TOO LONG to have to wait. 2. The second issue, which I'm sure Pristine will rectify, is that their invoice for the work needs to be redone and issued again. The WeatherPro 50 turbo vents were never installed because it was decided that they weren't needed. **** ********* *** *********  I do want to say that all the crew members and anyone else I spoke with in the company were very courteous and professional. Having said that, I also want to say that communication is not their strong point. Example: They don't necessarily call you when they say they will, or notify you that they can't keep their appointment with you. I have been left waiting around for them.... and they don't show. ** ***** **** ********* ************ **************