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Business Profile

Recreation

Five Star Bus Lines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:13/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our complaint is against Five Star Bus Lines Winnipeg.
    The company 1. Did not fulfill the agreed upon itinerary, showing up late for pick up, leaving us stranded in the side of the road for 3+ hours and being late for our first game, the following day also getting lost and being late again for our game. 2. Did not provide the bus advertised and promised ti us, sending a different bus that was unsafe, unsanitary and without many of the amenities promised on their website like heat for example! We are seeking a full refund at this point which is $****. The owner had offered a $*** refund and when we went to collect he had cancelled the etransfer. ** *** ****** *** *** **** ** ***** ****** *** ** **** ** *** ******* *** ******* ************ ****** ***** ***** 

    Business Response

    Date: 13/03/2024

    I have spoken to Winston regarding this complaint and he has advised that the e-transfer was not cancelled. If Susie can provide the date the transfer was sent, we can check our records and verify if it was received or returned back to us. Winston thinks the $*** refund was fair, he does not believe a full refund is fair. Things happen un-expectantly during charters, and we try our best to accommodate these things when they arise. Unfortunately we couldn’t get a bus replacement that was up to the groups standards, and we apologized for that.. but we called everyone possible and tried every avenue possible. our main concern was making sure the group had a safe bus as fast as possible, and was able to get to their games and back to Winnipeg. They didn’t miss their games, and we feel that we were still able to accommodate them as best we could, given the cirumstances.

     

    Thank you,

     

    Jesica *******

    Five Star Bus Lines Ltd.

    ***** ******** ******

    (**** ******** ***

    ****************

    **** ****** ***** *** ** ******

    Customer Answer

    Date: 13/03/2024

     

    Complaint: ********
     

    I am rejecting this response because:

    **** ** *** bank statement showing *** that between February 1-15 no money was deposited. 
    The company “sent” money on February 8th *** **** ** *** **** ** *** statement showing he cancelled the etransfer! Never received any money that was promised! 



    Sincerely,



    Susie *****

    Business Response

    Date: 13/03/2024

    Good morning, I have checked on our end and yes Susie is correct, the $*** was reversed. I spoke to Winston again this morning, he advised that he never cancelled the transfer.. he isn’t sure why it was reversed but we would gladly send it again. If Susie no longer wishes to accept this refund, please advise what the next steps are. Winston does not agree to a full refund, as mentioned in my previous message he feels that the trip was completed as best we could.

     

    Thank you,

    Jesica *******

    *

    Five Star Bus Lines Ltd.

    ***** ******** ******

    ***** ******** ***

    ****************

    **** ****** ***** *** ** ******

    Customer Answer

    Date: 13/03/2024

     

    Complaint: ********



    * ** ********* **** ******** ********

    We accept the $*** to be etransferred

    ** *** **** ** ***

    *************************

    ***** *** 
    **********

    ***** *****

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