Business ProfileforWawanesa Insurance

I was in a motor vehicle accident on November 21, 2023. I began a claim with my Wawanesa Insurance claims adjuster named Krista ******* I was advised of the amount that I was going to receive by Ms ****** as my car was a write off and I was not at fault in the accident. I was told I would be receiving the settlement payment once I have signed all the required documentation ie the vehicle release form, acceptance of the settlement and send them a copy of my ownership, which I did on December 12, 2023. The insurance agent then told me she would send an EFT and I would receive the funds in a few business days. The few days went by and nothing was deposited to my account. I called the insurance company and was advised a cheque was sent instead, to which I was confused as they said it would be an EFT. I got the cheque in the mail Monday December 18 2023 and took it to the bank. They said it would take some time for the bank to clear it so they held it. It was set to clear on December 22, 2023. Not long after I took the cheque to the bank the Ms ****** emailed me saying she sent a cheque on accident and she would have the cheque voided and send the EFT. I responded to her email within 3 minutes of receiving hers and let her know I already took the cheque to the bank and it was deposited. She did not respond to my email or my calls, so I put faith out there that she saw that I had deposited the cheque and she would not cancel it. However, I was WRONG. It turns out she cancelled the cheque. So, instead of the cheque clearing and being deposited into the account on the expected date of December 22, I received a stop payment notification. Once again, no EFT was sent. My family and I were **** ******** *** *** ******** **** ** ***** ** *** ** *** ******** *** ** *** ** ******* ****** *** *** ******** ** ** *** * *** ** *** ** ****** ******** *** **** counting on the funds from Wawanesa. Wawanesa and it’s agent have acted in a very unprofessional manner, leaving their customer disappointed, confused, frustrated *** ******* **** ************ as I would have expected better communication from them