Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired C.S.S. Concrete sealant systems in May 2019 to fix foundations issues from inside the basement of our home. Company diagnosed the problem and suggested not only foundation repair but adding 2 new window wells, one to each of our basement windows (at the time we did not have any window wells). Spring of 2020, window wells flooded causing water to run into our basement. Contacted company, first said to run hot water down the window well drain, then said it's a high water table year but maybe installed incorrectly. Left it at that time as went with their advice that high water table. Next spring in 2021 same issue. My wife contacts them and given excuses but told they would look at it. Nothing happens. Last spring complained again and told it will be looked again and again, no one comes. In October 2022 reach Nelson at C.S.S. and I'm told it will be fixed in spring of 2023 April or May. It is now June. Every time I reach them I'm told next week. I'm told they need to redo the drain to make sure each one reaches to the weeping tile which according to them wasn't done originally. I have a warranty page valid until May 1, 2034. All we want is this fixed but keep getting pushed off week after week.

  

  Business Response

  Date: 19/06/2023

  We attended to the customer directly and remedied the deficiency on June 18/ 2023 by excavating the window wells again and ensuring the drainage reaches the weeping tiles. This as done incorrectly on the original visit and very sorry for the frustration on the customers end but we are happy to have solved the problem. 

  Customer Answer

  Date: 20/06/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Donavin ****