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Business Profile

Farmers Market

Homesteaders Paradise

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Homesteaders Paradise's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a etransfers in September 2022 to Homesteaders Paradise in the total sum of *******. After multiple requests for delivery all i received was excuses. I requested a refund and was told on Nov 16/22 a check was sent out and i would receive my refund within 10 days.
      I contacted Homesteaders Paradise ater the 10 day period, was told etransfers would be sent out. I was told a several times the transfer "has been processed " and as of today( Jan 2/23) I still haven't received a refund. It is nothing but excuses *** ****, * **** ** ********** **** *** *** ****** ******* * **** **** ** ******* **** **** ****** ** *** **** *** *** **** ********** **** ************ ******** * ***** ******** ********* *** ** *** **** ******

      Business Response

      Date: 04/01/2023

      This was refunded and customer can confirm has been received. 

      **** ** *** * ***** ********** ** ** *** **** ***** ** **** ***** *********

      Customer Answer

      Date: 05/01/2023

      Complaint: ********


      I am rejecting this response because:

      I finally received my refunds on Jan 4/23, not before I filed a complaint to all parties as. **** ***** **** **** **** **** ******** you can close this as I will be moving forward ******* ** **** ** *** *** ****** *** ***** ***** *****


      Sincerely,


      Rob *******



    • Initial Complaint

      Date:05/12/2022

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for summer CSA with Homesteaders Paradise. There was issue after issue on their end which resulted in changes of product and dates. In the end, they offered a credit as one of the choices for the unfulfilled portion of the CSA. I ordered a BOGO beef box promotion with my credit and sent an etransfer for the surplus on September 21. Delivery was supposed to be September 30. They posted saying they were sick and then that they couldn't operate because of a permit issue. I have tried messaging them again on Messenger, but I am guessing that they have blocked me because messages won't send. Their website doesn't seem to be active either. I shouldn't have to chase a company down and resort to filing a complaint in order to receive a product that I paid for.

    • Initial Complaint

      Date:02/12/2022

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I etransfered **** to Homesteaders Paradise on Oct 8th 2022 for a Wintet meat package which was supposed to be 50lbs of meat for each month for 3 months in Oct, Nov and Dec.

      They have since cancelled this program on Nov 19 2022 without any information provided.

      They sent an email out saying they are refunding the money but it has been 10 days and I have yet to receive this refund.

      I go on there social media page and my comments get deleted and I am unable to send a private message to them or get ahold of them in general.

      I just want my **** back from them as I will not be returning to them for business. ** **** *** *** ******** ** ********* ** ***** * **** ** ****** **** ** ***** ****** ****** ***** ***

    • Initial Complaint

      Date:30/11/2022

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a pork pack from Homesteaders (HS) in August 2022 for delivery early September. Unfortunately there have been several promises of delivery, but alas I have not received the products I paid for yet.

      Timeline:

      August 25 - Initial order, conversation via Facebook - sent *** to **************************** Sept 7 - Facebook message to HS - Please provide delivery date
      Sept 7 - Response via Facebook - email sent
      Sept 7 - Facebook message to HS - email not received (no response)
      Sep 12 - Facebook message to HS - email not received - follow-up
      Sept 13 - Response via Facebook - delivery on Friday Sept 16
      Sept 16 - no Delivery
      Sep 16/22 - Email from HS - rescheduled to Sept 20
      Sep 20/22 - Email to HS No show, email offering refund or upgrade to Beef Bogo.
      Sep 20/22 - Email from me responded we would upgrade to the beef bogo
      Sep 25/22 - Email from me - checking in on to validate that the delivery would be made on Sep 29 as per announcement on facebook-
      Oct 3 - Facebook message to HS - Please respond to email
      Oct 3 - Staff are sick
      Oct 6 - Email from HS - rescheduled to Oct 12th
      Oct 13 - Email from me - delivery was not received
      Oct 20 - Email from HS - date for new delivery to be sent out by next Monday (Oct 24)
      Oct 24 - no email with delivery date received
      Oct 26 - Email from HS - new delivery dates to be sent out tonight
      Nov 2 - Email from me - no delivery email received (no response)
      Nov 12 - Email from me - please provide delivery eta (no response)
      Nov 27 - Email from me - no response provide since Oct 26 - please provide refund (no response)

      Emails are no longer been responded to ,no-one answers the phone number they provided, their web site is shut down completely and I am unable to message them on facebook. I am no longer interested in the product as it's been 3 months since I ordered and I would like a refund ASAP.

    • Initial Complaint

      Date:17/11/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 2 BOGO pork boxes August 25. After several no shows for delivery and deliveries being rescheduled I had asked for 1 order to be refunded that I ordered on behalf of a friend (she wanted a refund) and I said I would wait for the other one to be delivered as they were going to deliver that weekend, after another no show and no communication I asked for full refund to find that I was blocked from messenger and the ph# I had I was unable to send texts. Another friend of mine was able to finally get a refund by e-transfer, I made a comment on their Facebook page and they messaged me right away tell me I am not a priority ** * *** ******** ****** now they are telling me a cheque will be mailed. I would like my refund in the same form I sent my payment. After all the excuses I have received at this point it seems like this is just another way to stall giving me a refund. ***** ******** ******* ****** *** ********* ** ** ******* ** *** *** ****** ***** *** ******* ******* ********* ******* **** **** **** ****** The amount for refund is $188.

      Business Response

      Date: 16/12/2022

      Issue resolved with customer 

      Customer Answer

      Date: 16/12/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      Shauna ******

    • Initial Complaint

      Date:15/11/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two orders totaling $870.00. The first order ( $615.00 on August 8/2022)had some timing problems on my part* **** *** ****** *** ****** **** ************ but when I was able to take delivery I ordered more meat( September 2 / 2022 of $255.00) was given a delivery date, then that date was changed by them, them the said they couldn’t supply and offered a refund by etransfer, but upon supplying them my email there was no refund, tried contacting multiple times, when finally responded said it would be a cheque but three weeks no cheque and now no way to contact them( messenger down won’t answer phone) I would just like my refund.

    • Initial Complaint

      Date:15/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company offered BOGO packages of beef and pork for purchase. I arranged to meet up with them in Wpg.( After numerous failed dates to meet in *****) to receive my order which was 2 pork and 2 beef packages. Communication was ok through the process, and about 10 minutes before our meeting they sent me a message stating that they ran out of the beef packs, so they would refund me my purchase price for those. I met with them and received the pork packages as described on Oct 6th, and have messaged them since then a number of times with multiple responses. Was told they automatically refund on Mondays, then they are closed Mondays, then the refund is entered and processed and I should get it the next Monday. I have not received my refund at all, and now they have blocked me on Facebook messenger, and are trying to say that they don't have my name in their system when I get an email through to them.

    • Initial Complaint

      Date:14/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered and prepaid for "CSA" farm produce & meat to be delivered over a period of 10 weeks. After 7 weeks no more deliveries. Operator(s) made repeated promises on their facebook home page and business page and in messages about monetary credit to be issued as purchasable goods (BOGO- buy one get one free meat orders) and then goods never delivered. Owners refuse to answer messages and delete messages with inquires. Owner(s) has bad attitude and is ***** *** ******** not fulfilling orders and keeping funds for goods paid for and not delivered. Owner makes promises he does not keep and refuses to issue refund. Small claims court is the only recourse. **** ** ***** ******** ***** **** *********************************************** *** **** ** ***** ******** ******** **** ********************************************** 

      Business Response

      Date: 14/11/2022

      Jeff was informed he was able to use his credit for any products he chose. As Jeff did not arrange delivery and delivery is no longer offered to his area for the winter we informed him he could make arrangements to pick up his order.

      Jeff Decided he would rather block us on all social media and would not respond to emails. 

      He is owed a credit and has nothing of momentary value owed to him. 

      Business Response

      Date: 16/11/2022

      As Jeff confirmed above he blocked us through the business page. He is welcome to unblock us and message us at anytime to resolve his issue. 

      Customer Answer

      Date: 16/11/2022

       

      Complaint: ********



      I am rejecting this response because: I don't want to unblock Ryan on the business page ** **** ******* *** **** ******** Ryan blocked me on the Homesteaders Paradise CSA page and that's where I signed up and that's where he ignored my questions/comments for weeks, excepting the 1 he ignored in the business page facebook chat for weeks.

      * *** *** **** ** *** *** ***** *** ********* *** ** ***** ** *** ***** ***** ******* ** ** ** ******* ******* ** ******* ********** **** ***** ******** ** *** ******** ** ********* * ********* ******* * ****** ******** *** *** ***** ********* ** *****

      I still have the credit, and they can drop off the bogo order I placed or 2-10 lb orders of beef ribs anytime this winter or spring/summer when they again make deliveries and I'll pay a reasonable delivery charge. There's the order. I don't need to speak to Ryan. They have my email & can notify me immediately prior of any reasonable delivery fee such as was advertised last year. Do not send email for any other reason. We'll see if they do good business. From my experience thus far, I don't have my hopes up.



      Sincerely,



      Jeff ****

    • Initial Complaint

      Date:04/11/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 31st I e-transfer this company $500.00 for meat products they were advertising. We agreed on a meeting place and he never showed up, no call or text from him to let me know what was happening. We have been texting for almost two months now and still no meat or money returned, just more accusations that it's my fault and that I'm very hard to deal with, all I want is to get my money back. I'm retired and that money can be used to buy somewhere else. The last straw was that he would go into the office yesterday and send me an e-transfer, which never happened and he sent an a message just before Midnight that the weather was bad. I checked the weather site and everything was fine in that area. **** *** ** ******** 

      Business Response

      Date: 13/11/2022

      A refund cheque has been mailed to the customer as per our discussion had over facebook.

      We disagree with some of the statements Mr. *** made in his complaint but are happy that overall the situation will come to a resolution

      Customer Answer

      Date: 14/11/2022

       

      Complaint: ********



      I am rejecting this response because:
      I have not received payment yet so I will wait till it arrives, if not I will contact you, thank you. 

      Sincerely,



      Guy ***

    • Initial Complaint

      Date:01/11/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 14 I sent an E-Transfter of $96 for a Beef Box (including delivery). On September 19 I received a request asking that my Beef delivery date be pushed to September 24, the same day I was expecting a previous meat box to be delivered. I agreed to have both orders delivered on the 24th. On September 23, the day before the expected delivery I was told that only 1 order would be delivered, due to them waiting for the beef inspector. They were going to touch base that evening to let me know when the beef would be delivered. No word from them, so on October 6 I asked when I could expect my delivery. No response. On October 17 I contacted them again. This time I got a generic "thanks for reaching out" response. All this contact was through Facebook messenger because I was receiving VERY limited contact from them via email. On October 25 I contacted them again through Facebook messenger. Same generic response as last time. When I questioned them on the generic response, I immediately received a response that I would be moved to "refund status" and as of today, November 1 I am still waiting for my refund.

      Business Response

      Date: 13/11/2022

      Customer failed to respond to our emails. A etransfer has been returned to this customer.

      Customer Answer

      Date: 14/11/2022

       

      Complaint: ********
       

      I am rejecting this response because:

      The last email correspondence I received was on September 16, BEFORE this complaint was lodged. Since then, there have been no emails sent for me to respond to.
      I also have not received an etransfer refund as they claim. If I had, the etransfer would have been deposited into my account, as I have AUTO DEPOSIT. Please provide proof of the refund etransfer that was sent. 


      Sincerely,



      Bryanne ******

    Homesteaders Paradise is NOT a BBB Accredited Business.

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