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Business Profile

Delivery Service

SkipTheDishes Restaurant Services Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 669 total complaints in the last 3 years.
  • 224 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 15th, I was taking Skip the Dishes' email promotion up on its offer: place an order and be financially compensated by ****** dollars.
    On June 16th, I sent an email to:
    ******************************* 
    Asking why my payment wasn't reduced by $**, responding directly to the email received that advertised the promotion.
    On June 18th, I sent a ******** email, summarizing my situation, still only asking why, hoping to get a $** coupon for a future order (but have not yet received any response - including checking my spam folder).
    ** **** **** * **** ******* ******** ****** *** ********* ** *********** ********** *** **** ** **** ***** ** ****** **** ** ************* *** ** ****** **** ** *** * ** ******** *** ** **** ** *** *** **** **** **** **** *** *** ***** ************ 

    Business Response

    Date: 17/07/2025

    Hello,

    Thanks for reaching out to us!

    We're disappointed to hear about your experience and we would like to take the necessary steps to resolve your concern.

    Please send us an email at ************************ and we'll take it from there.

    Best Regards, 

  • Initial Complaint

    Date:15/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I could cancel the order which I agreed to and they proceeded to send it and charge me for it. When I contacted support they said they couldn't do anything to correct their mistake

    Business Response

    Date: 16/07/2025

    Hello,

    Please reach out to us at ************************ so we can look into your concern. 

    Thanks,

  • Initial Complaint

    Date:14/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription and removed my banking information but they keep taking out money! I want a full refund

    Business Response

    Date: 16/07/2025

    Hello, 

    Please reach out to us at ************************ for further assistance. 

    Thanks, 

    Customer Answer

    Date: 16/07/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did in fact refund but will reopen case if account is debited again



    Sincerely,



    Darcy *******

  • Initial Complaint

    Date:14/07/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered food July 11,2025 and was in an **** as I was ordering it. Instead of choosing the address I asked to be delivered to, the delivery address put in was wrong. I immediately saw that and reached out and the lady said she fixed the address and it was changed on my end. However, the courier called and said he was at the wrong location with my food. I told him my address and he hung up on me and left my food there. I tried reaching out again to customer service for a refund and they won’t give me one as I’ve had issues in the past. So now I’m out $** and no food. *** **** ***** ** *** ********** *** ****** *** *** ***** * *** *** *** ******* ** *****

    Business Response

    Date: 15/07/2025

    Hello,

    Thank you for reaching out to Skip!

    We're very disappointed to hear about your experience, and we appreciate you bringing this to our attention. We are grateful for your feedback and will work to ensure this doesn't happen again. 

    We can confirm that this order has been fully refunded to Skip Credits, which were then used up on your more recent orders. If you have any further concerns, please let us know via chat or email ************************* 

    Best regards,
    The Skip Team

    Customer Answer

    Date: 15/07/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    Rebecca ******

  • Initial Complaint

    Date:30/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company refused to assign ****** and delivery of food. I had to reorder and was charged ** dollars foe a pizza. the 2 represents were rude. **** ****** ** *** * ***** ****** ** ******* *** * ****** ***** this is wrong a full refund and apologize is needed

    Business Response

    Date: 15/07/2025

    Hello, 

    Thank you for reaching out to Skip! We're disappointed to hear about your experience and would like the chance to look further into this for you. Can you please confirm your email address, phone number, and order number?

    Please note, we were unable to locate any account or orders associated with the contact information you provided. 

    Best regards,
    The Skip Team

  • Initial Complaint

    Date:30/06/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place a lot of orders through skip and yes there is a lot of issues. I just placed an order and they forgot my food and only delivered my coffee. They refuse to refund me as they say I had too many refunds. They just ******* my $****** This is beyond unethical. **** **** ** ******** **** ***** 

    Business Response

    Date: 15/07/2025

    Hello,

    Thank you for reaching out to Skip! We're very disappointed to hear about your experience, and we'd like to help make this right. 

    We've issued the full refund to your account in Skip Credits which are immediately available. If you'd prefer, we can issue the refund to the card though please note that it may take 5 - 10 business days depending on your bank. Let us know if you'd prefer this method by reaching back out via chat or email *************************

    Best regards,
    The Skip Team


    Let us know if you'd prefer this method or if there's anything else we can assist with.

    Customer Answer

    Date: 16/07/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    Laurie *

  • Initial Complaint

    Date:26/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 25, 2025

    I ordered today with delivery instructions, and the driver left it at the wrong door, *** ****** They left it at a grey house with concrete steps. My house is red with wood steps. I advised to come from the back lane as the front has construction. ********** **** *** *** **** *** *** ****** ** *********** 

    I contacted their customer service and they said they confirmed it was dropped off at the right house and closed the chat. A quick Google search of my address would clearly show otherwise. I opened another up and the next person advised they cannot refund because of "too many requests". They're now keeping the money I paid them. I am refusing to accept this as a resolution. **** ** ****** I emailed them, and now I'm putting this complaint here.

    **** ******* ** ** **** ***** 

    Business Response

    Date: 15/07/2025

    Hello,

    Thank you for reaching out to Skip! We’re very disappointed to hear about your recent experience. We are always striving to provide the best service possible for our customers and would love the opportunity to make this situation right for you.

    A full refund has been issued to your account in Skip Credits which are immediately available for your next order. If you would prefer, we can issue the refund to your original method of payment, though just a heads up, it may take 5 - 10 business days depending on your bank.

    If you’d like the refund method adjusted or if there’s anything else we can help with, please let us know via the chat or email at ************************* 

    Best regards,
    The Skip Team

  • Initial Complaint

    Date:25/06/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a formal complaint against SkipTheDishes regarding a $** credit that I am unable to use.

    I recently created a new account with SkipTheDishes specifically to redeem a $** gift card. Despite following all the necessary steps, the credit does not apply at checkout. I have reached out to their customer support multiple times, but none of the representatives have been able to resolve the issue or provide a clear explanation.

    This has been a frustrating experience, and I believe I am being unfairly denied the use of a valid credit. I am requesting your assistance in getting SkipTheDishes to honor the $** gift card and apply it to my account as intended

    Business Response

    Date: 11/07/2025

    Hello,

    Thanks for reaching out to us!

    We're disappointed to hear about your experience and we would like to take the necessary steps to resolve your concern.

    Please send us an email at ************************ and we'll take it from there.

    Best Regards, 

  • Initial Complaint

    Date:23/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered our meal through the app The Courier went to the wrong address I provided them with the correct address. This has been gone ongoing issue with the app sending drivers to the wrong place. The driver handed our food to some stranger in another building who opened our package. The driver then brought the food to our apartment already open. When I attempted to go through the chat to request a refund their offer was to give us $**. We can't eat our food because we don't know if it's been tampered with and they would not offer a full refund. The chat agent said it wasn't up to her it was up to the system. There is no phone number for us to call. When you call the phone number that is online they hang up on you. My family didn't get dinner tonight and I'm also out the money that we paid for it. That is just wrong and it shouldn't happen that way and they shouldn't be allowed to do that.
    I tried calling them but they just hang up on you. I tried emailing them and they tell me that there's other forms to fill out so you can't actually get through to a person. I had to reorder our food to another carrier. And we're not even getting a full refund They just added it to our account like I would ever use their service again.

    Business Response

    Date: 26/06/2025

    Hello, 

    We understand your concern. Please email us at ************************ so we can further look into this. 

    Thank you, 

    Skip Team. 

  • Initial Complaint

    Date:17/06/2025

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this morning thru Skip. When delivered the courier brought someone else's order. When I reached out to customer service they refused to help me.

    Business Response

    Date: 19/06/2025

    Hello, 

    Please contact us at ************************ so we can look into your concern. 

    Regards,

    Customer Answer

    Date: 19/06/2025

     

    Complaint: ********



    I am rejecting this response because: I did contact Skip customer service many times and was told they wouldn't do anything



    Sincerely,



    Maribeth *****

SkipTheDishes Restaurant Services Inc. is NOT a BBB Accredited Business.

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