Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Couriers

Intelcom Courier / Dragonfly Shipping

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:18/07/2025

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.




    Sincerely,



    Jake ******

    Business Response

    Date: 23/07/2025

    Hello,

    Thank you very much for taking the time to write to us and provide us with these details. We deeply apologize for the inconvenience this situation has caused you. According to our system, we received your parcel from your vendor on July 11th. On July 12th this parcel was loaded with a driver and put out for delivery and unfortunately delivered to an incorrect address. When you contacted our customer service department the next day on July 13th to notify us of the situation, our team then notified our warehouse facility of this error and a complaint was made against the driver who delivered this parcel. Unfortunately, the parcel could not be recovered from the incorrect address and re-delivered. On July 18th when you contacted our customer service department to request an update on this matter, due to the parcel not being able to be recovered, our team then advised that you will need to contact your vendor for the next steps. Moving forward, following our standard procedure, the next steps will be to contact your vendor if you have not already and they will be the ones to go over the next steps and available options with you. Please note we do have internal communication channels with our clients/vendors and if any additional information is required from your vendor regarding this case we will be more than happy to assist with that process. We hope this information helps and we thank you again for bringing this to our attention.

    Thank you,      
  • Initial Complaint

    Date:06/06/2025

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The delivery company is unable to make a delivery to my home. I have called 3-4 times, to see if there is any errors to my address, but there isn't one. I have been assured that my package will be delivered within the next few hours on multiply occassions, but am continuously told there is an issue with the delivery address when there isn't one.

    Business Response

    Date: 06/06/2025

    Hello,

    Thank you for taking the time to write to us. We apologize for any inconvenience this situation has caused you. When reviewing your file in our system, I can see there has been issues in our system with your delivery address. I can see that you contacted our customer service team on June 3rd, June 4th, and June 5th to advise us of the issue you have been facing regarding these 2 parcels. Our records show that on June 5th, when you spoke to an agent, they updated your address in our system. I can also see that the warehouse has also updated your address in our system to correct the geo-location. In the notes left by the previous agent you spoke to on the phone, they advised an address change was done and in our system and this can take 24-48 hours before the next delivery is attempted which follows the timeline from the address change on June 5th, to the scheduled delivery showing now June 7th. Currently, these 2 parcels are now scheduled to be delivered on June 7th. Once the parcels have been assigned to a driver and have been loaded onto a delivery vehicle, and put out for delivery - a notification via email will be sent to you to confirm this with the email we have on your file. If any issues arise during the scheduled delivery date or you have any further questions, please do not hesitate to contact us at **************, and our customer service team would be more than happy to assist you further. Thank you, 

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.