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Business Profile

Consignment Clothes

Ricki's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consignment Clothes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:23/01/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned some clothes early January and received a gift card for the return so I could shop again. Went back few weeks later, and they will not accept my gift card. They did not warn me when I for the gift card, otherwise I would have refunded my credit card. **** **** ******* ** ***

    Business Response

    Date: 11/02/2025

    On January 7, 2025, Comark Holdings Inc., Bootlegger Clothing Inc. (“Bootlegger”), cleo fashions Inc. (“cleo”), and Ricki’s Fashions Inc. (“Ricki’s”) (collectively, the “Company”) commenced proceedings under the Companies’ Creditors Arrangement Act (the “CCAA”) pursuant to an initial order (the “Initial Order”) of the Ontario Superior Court of Justice (Commercial List) (the “Court”). Alvarez & Marsal Canada Inc. has been appointed as Monitor of the Company (in such capacity, and not in its personal capacity, the “Monitor”) as the Monitor to oversee the CCAA proceedings.

    After careful consideration of all reasonably available options, the Company has determined that it is in the best interests of its stakeholders to wind down its Ricki’s and cleo operations and to close all Ricki’s and cleo retail store locations. The Company will continue to explore opportunities with respect to Bootlegger through the CCAA process, which will include reducing its retail footprint to better position the Company in today’s retail environment.

     Please note some other key points that were posted on our website as of January 7, 2025.

    - CCAA protection prevents creditors, vendors, suppliers and others from enforcing any rights against the Company.
    - The Company will honour its existing return and exchange policy at closing stores up to (and including) January 17, 2025. Following this date refunds will no longer be offered for such goods. All purchases made at closing stores during the liquidation sale are final. 
    - Gift cards and store credit until January 17, 2025, at any cleo, Ricki’s or Bootlegger store. After this date, the Company will no longer accept gift cards.
    - Until January 17, 2025, loyalty program members will continue to accrue points and will be able to redeem points at cleo, Ricki’s and Bootlegger retail stores. Loyalty program members will cease to accrue new points effective as of 12:01 am EST on January 17, 2025 and points earned as of this time will automatically expire. 

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    We thank you for your continued support during this process.

Ricki's is NOT a BBB Accredited Business.

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