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Business Profile

Computer Hardware

Juldom Micro Computer Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:30/08/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #REMOVEDMay 10 2 laptops ordered REMOVED from Macro Computer Solutions

    Order #REMOVED
    Order Date
    $REMOVED
    1
    May 08, 2024
    Order #REMOVED

    $REMOVEDquantity 2

    Hi, I ordered 5 laptops from this seller was going to gift to each one of my family member. I paid a total of $REMOVEDto this seller. Seller sent out the first order which stated delivered on the online for 3, however only 2 were actually shipped out. One was NOT delivered. I immediately contacted seller when I received the first order on MAY 15. I stated that 3 were saying delivered on the tracking however 3 were not delivered only 2. Seller responded that they only shipped 2 and that they are missing one. Seller did not open a ticket on it stating delivered when it was not, seller offered a refund for the missing laptop to which I agreed. Seller refunded REMOVEDfor the missing laptop. However the missing laptop was the one that costed REMOVED. Seller refunded one of the laptops I RECEIVED of the 4. And the 4 I DID receive were in POOR condition not GOOD condition. I RETURNED the 4 to seller. When I returned the 4 to seller, seller only provided a refund of REMOVED and REMOVED and told me I was completely refunded! I told them the error they made which was refunding one from the order I received so when I sent back the 4 they did not refund me correctly because they can't refund the same laptop twice.

    I know I'm likely making this sound more confusing than it is however understand I PAID for 5 laptops which costed a total of REMOVED Which is REMOVED for 2 laptops REMOVED for 2 more laptops and REMOVED for the 1 laptop for a total of 5 laptops. They were missing one and did not send out which means I received 4. I RETURNED 4 everything they sent me I sent back however I am at a loss of REMOVEDbecause they are now REMOVEDsaying I received all 3 orders when I have messages of them saying they did not ship one out however it says delivered when it wasn't REMOVED

Juldom Micro Computer Solutions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.