Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Services

The Battery Man

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Purchased a battery August 16th 2023
    -Cost of battery was $****** -Had issues with car not starting the last couple of weeks when weather was colder.
    -Had to get a boost 3-4 times and thought maybe I needed a new alternator because I had just purchased a new battery.
    -Made an appointment at my regular mechanic garage to fix the problem.
    -He informed me that it was not the alternator but the battery was not good and that he replaced the battery.
    -I told him I just bought the battery from the battery man 3 months earlier.
    -He told me to go back and get a refund.
    -I brought the battery back and told him it was faulty and I would like a refund. He said it has a 50 month warranty and that they do not give refunds on warranty items. I told him I think that's not reasonable since I took it to a garage and that they said the battery was faulty and replaced it so I should get a refund and they should also get credit from their supplier.. He said he would test and assess the problem and let me know, but he could not do that now because the battery had to be fully charged and he would let me know the next day. I went to get my refund the next day but he refused and said the battery is fully charged now. I told him that's unacceptable and he basically said that's the way it is. I told him, so now you take a day to charge the battery so in effect you are giving me a reconditioned battery to which he replied, I don't know what you left on the lights or the radio etc., saying it's my fault. He said I should have brought him the battery in the first place. I told him, what if I was out of town and this happened, he said I should do the same thing, bring it back, because it's under warranty. * **** **** ** *** ***** **** ******** *** ****** **** ********* ** *** ** ** ***** **** * ******* ******* ******* ** *** ***** ** *** ***** ***** ******* ** * ****** ******** **** ****** ***** *** ** ********* **** *** ********** *** ** **** **** ** ** *** ** ***** ******* ***** * ****** **** *** ****** **********

    Business Response

    Date: 06/12/2023

    Hello, regarding the complaint ID ********. The customer brought in the battery which was purchased in August of 2023 in a discharged state. We told him that it would need charging first in order to test the battery, which is standard procedure. We requested an invoice as proof of purchase but he had none, thusly we searched to find one. We charged the battery and it charged up perfectly and we called him to please come pick up his battery. He came in and a staff member took care of him and told him the battery was quite good and he could take his battery back. It was at this point that the customer demanded a refund. The staff member said, the battery is perfectly fine and there was no need for a refund or a warranty exchange. The customer was not happy and made disparaging  comments to the staff member and left. There was no need to refund or replace a good battery. It was obvious something had ran the battery down and we charged it and sourced an invoice at no cost to the customer, which was not only fair but our policy. First, there is no refunds on battery purchases only exchange on warranty and this was not a warranty as the battery in question is good. Why would there be a warranty or refund on a good battery? We have always maintained integrity and top notch service to our customers for the past 37 years and we believe we did here as well. 

The Battery Man is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.