Complaints

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• Initial Complaint

  Date:14/10/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Talbot Auto
  Repair
  Sept 1/22
  Thursday
  8:30am – I took
  my Chevy Venture 2005 to Talbot auto Service – 670 Talbot Ave – to get services
  because the ABS light has been on for quite some time (about 2 weeks ago).
  1:52pm – the
  owner/manager (Dev) of Talbot Auto calls me and says he has the car on the
  hoist and needs to replace the driver side front hub. He will order the part
  and it should be ready in 2 hours. I told him to go ahead and do the repair.
  Around
  4:30pm – My wife and I go there to pick up the car. When we get there (just
  before 5:00pm) we see the car is still on the hoist. My wife drops me off because
  she has to do some errands. I go inside the shop office and wait. I waited for
  a t least 30 to 45 minutes.
  Around 5:30
  – 5:45pm – The van is brought down from the hoist. The mechanic drives it
  outside on the parking lot and then drives it back to the garage and onto the
  hoist again. The mechanic then comes in the shop office and says the ABS light
  is still on. He says he and the owner want to keep the car for another day because
  they think it’s an electrical issue with the wiring. He also says that I can
  take the car home now, but the ABS light will still be on. At that point, I’m
  thinking the car should have been ready by now. So, I decide to leave my car
  with them to finish the repair. I call my wife and tell her the van isn’t ready
  and for her to pick me up. While I was waiting in the shop office I couldn’t
  help notice when my van was on the hoist, they were lifting it up and bringing
  it down several times at least 4 to 5 times. I wasn’t sure what the purpose of
  that was.
  Sept 2/22
  Friday
  Around 2:38pm
  the owner calls me on my cell, but I didn’t get to answer the call in time and
  so I call him back. He says the car is ready for pick up.
  Around
  3:30pm – My kids and I drive there. When we get to Talbot Auto, I see my van is
  parked in the parking lot. I go to the shop office, make the payment $320.00
  cash, the owner hands me the keys. I get inside the car, put the key in the
  ignition but it won’t turn. I try moving the steering wheel back and forth to
  see if I can unlock the steering wheel, but nothing happens. I’m thinking what
  did they do to my car? I go inside the shop office and tell Dev that the key
  won’t turn. He comes out and tries to do it himself, nothing happens. After
  several tries, he gets another mechanic to try and start the car and still
  nothing. The mechanic then sprays WD40 into the keyhole. He then places the key
  inside and tries to turn it. Nothing happens again. The mechanic then asks me
  has this ever happened before. I told him this has never happened before. There
  was no issue with starting the ca before I brought it in here.
  The mechanic
  suggest it might be the key that’s causing the problem. He asks if I have a
  spare key? I said I have one but it’s at home – my wife has the other key. Can
  you get the other key while we try to fix this problem, he tells me. My kids
  and I go hone and return back with the spare key. The mechanic tries the spare
  key and still the key won’t turn. They get another helper from the garage to
  try and start the car and still it will not turn. By this time, I called my
  wife and tell her that this is unacceptable. She is not happy either and very
  upset and tells me to tell the owner that they should fix this issue and that we
  wouldn’t have to pay for anything else. I am frustrated and cannot believe this
  is happening. I tell Dev that he has to do something about this. He says he can’t
  do anything right now and it is not his problem that the car will not start. He
  says he will try to get someone to come and fox it in the next day, but we will
  have to pay for the repair.
  Earlier in
  the day, Dev told me the car was ready for pick up – obviously it wasn’t. It is
  now undriveable. I asked him how did this happen? His mechanic says because the
  car is old it is normal for the car to do this. I told him again this has never
  happened before, and that the car was in good condition before I brought it in.
  It has no issues with the starter or the key not turning.
  Around 6:00
  – 6:30pm with no resolution I told Dev something has to be done about this. My
  kids and I are going home I told him. Before we left the hop, my kids and I
  took all the belongings that were inside the van and placed them in my daughter’s
  car. I did not want anything stolen in case my car go vandalized since I was
  leaving the van outside at Talbot Auto’s parking lot overnight.
  So that evening
  my wife and I decide to file a claim with MPI.
  Sept 3/22
  Around 8:30
  – 9:00am -My wife and I along with our neighbour drive back to the shop and we
  see the van inside the garage – Dev says they pushed the van inside the garage.
  I asked him again if he is willing to fix this problem without me having to pay
  for it. Again, he says no I cannot do that. I told him that it wasn’t our fault
  and that they’ve had the car since I brought the car in. My wife and I decide to
  get the van towed away. We call MPI to make arrangements to tow the van away.
  1:20pm – MPI tows the van away and takes it to Plessis compound. MPI says they
  will call mew once they finish doing an estimate and that I will get a call
  from an adjuster (Lana) on Sept 22.22 at 7:30am.
  Sept 6 –
  Sept9/22 MPI still hasn’t called me about the estimate.
  Sept 10/22 –
  I call MPI to follow up. MPI said they have not looked at my car yet. I told
  them to bring it to *** ******** **** **** ******* **** ** ********** once it
  has been estimated.
  Sept 12/22
  10”21 am – the adjuster (Lana) calls me and says they have decided they will
  not cover any expenses because the car was not stolen, vandalized or did not catch
  on fire.  She says it is a mechanical failure.
  I told her the car did not have any problems that was related to the starter or
  the ignition or the car key for that matter. But she insisted that there was
  nothing they can do. The only thing they can do is to tow the van away to *** ******** ******* **** ** ********** ****** as a courtesy.
  Sept 12/22 –
  *** ******** ******* **** ******* ******* call me and says they will have to
  diagnose the van and determine the cause of the key not turning before they do
  anything.
  Sept 16/22 –
  Service adviser ***** calls me and says that the ignition cylinder needs to be
  repaired and replaced. They have to disassemble the steering column and drill
  out the ignition lock cylinder assembly. Clean the lock cylinder housing and
  inspect. Replace and the code ignition lock cylinder and reassemble steering column.
  Sept 20/22 –
  Service Adviser ***** says they finally got the car to start, however, the ABS
  light is still on. He says Talbot Auto Service did not repair the job and it
  was done incorrectly. (Talbot Auto Service – Dev, the owner and manager said he
  had fixed it by replacing the front driver side hub and fixed some wiring
  issues). According to the service Adviser at *** ******** *****, he says the
  left front hub was installed in the wrong position. The wire brake and tied
  down wheel speed sensor on left side was making poor contact – and needs to be
  replaced. Right side wheel speed sensor wire was also making poor contact –
  needs to be replaced as well. They have to remove and reinstall left front hub
  bearing assembly. Replace left and right front wheel speed sensor harness.
  Splice into existing chassis harness and sell all connections. Apply di-grease
  to terminal connections, then road test vehicle.
  This ABS
  repair cost me another $934.29 on top of the $320.00 which I paid Talbot Auto Service
  for the ABS repair that they claim was done properly but wasn’t done right in
  the first place!!!!
  *** ******** ******* **** *** ******** **** **** *** *** *** ****** *** ******* ** ** *** ******** ******* *** ****** **** ****** **** ******* ***** **** *****
  October 3, 2022,
  Monday 8:45am
  My wife and
  I went to Talbot Auto to ask Dev if he can refund us the money we spent on the
  ABS since the repair they had done did not fix the problem. *** ******** had
  stated that the ABS repair did not fx the problem and the ABS light was still
  on, also the repair job that Talbot Auto had done was of poor quality. We informed
  Dev what *** ******** had said about the ABS repair, but Dev refused to refund
  us the money we paid him. We told him we will take him to small claims court if
  he does not give us some kind of compensation but he said to give him a week to
  talk to his lawyer whether or not he should refund us our money, (until oct 10).
  It is now Oct 12 and we haven’t heard from Dev. Dev has also accused us of
  misusing the key in the ignition and that’s why it might have caused the
  problem with the key not turning in the ignition. So he accused us of causing
  the problem with the ignition from the time he brought the van off the hoist
  and into the parking lot (a span of 2 hours) where we had damaged the ignition.
  Beth my wife has the video evidence of this conversation.
  Resolution:
  I would like to get a refund back of $200.00 for the labor Dev charged me. The repair
  that he claimed was fixed regarding the ABS light was not done properly.
  My
  complaint about Talbot Auto Service, 670 Talbot Avenue Winnipeg, Manitoba R2L
  0S1, Dev (Manager – I don’t know his last name) is a number of items:
  On Sept 1/22 when Dev told me my car would be ready in 2 hours after ordering and replacing a part (Front driver’s side hub) and it wasn’t because the light was still on and then telling me that I can take it home – but the ABS light will still be on.
  On Sept 2/22 after telling me the car is ready for pick up – after he di some wire fixing? I went there 2 hours later to pick up the car, only to find out that the car ley will not turn in the ignition and start the car. Dev is telling me it’s an ignition problem or a key issue?? I find that hard to believe when the car started when I took it to Talbot Auto Repair Shop. Dev even drive it for a test ride I’m assuming and parked it in the lot. Unless the car was already undriveable, and they pushed the car outside from the garage?
  The receipt that they gave me did not indicate what repair he did regarding the wires? All it said on the receipt was ABS wire fix?
  
  Marvin *********
  ** ********* ****
  ********* ******** *** ***
  ***** ***** ******** **** **** ********