Complaints

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• Initial Complaint

  Date:27/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have many complaints about ***** ********* and Virtus consulting but my most recent is that I was given an invoice to do my personal and business taxes.i paid $*** towards this invoice and asked him if it was possible to do my personal taxes separately he at first said it was possible and then after trying to confirm that he refused to do them spans told me that is not possible. I then called a couple other firms and they told me that it was absolutely possible and recommended not to do the business taxes till end of November.when I tried to get my money back ***** has refused to reimburse me claiming his hourly rate is $*** and he wasted time emailing me. Previously I had paid ***** to change my business from from a sole proprietorship to a nonprofit which ended up taking him eight months to do because he continually forgot to process paperwork and forgotto do what I had paid them for before that in 2023 I had paid him to do my taxes and my tax return took months to get because he had forgot to file my GST and I had to call the CRA and figure everything out when I had paidhim and given him access to my CRA Account he claims that I had his staff running around all fall for me, but in reality I had paid him to do a service and work should’ve been on him not on me so he is claiming that he does not owe me $*** and I would like my money back. additionally, the holdup for the switch over to a nonprofit cost me thousands and put me months behind in the process of getting funding and my business ahead, but he doesn’t think that he is responsible for anything when he clearly forgot to do that he has a record of forgettingto do things. ** *** ***** **** ** ******* *** ************* *** ********** ** **** ********* **** **** **** ******** ** ****** ** ** *********** *** *** ** ******** ** ******* ***** ** *** *****

  

  Business Response

  Date: 02/04/2025

  To whom it may concern;
  Thank you giving me the opportunity to respond to this matter.
  

  Not sure if this matters or is relevant to this situation but this individual is not a resident of MB and currently,
  to my understanding, leaves in BC and or AB and has for a while.
  

  To add some context to this individual, he is the brother of good clients of mine that have worked with my firm
  for a long time. This individual got out of jail a couple years ago and my services we required to help him get
  caught up with his filings which we did.

  
  As an accounting office we have policies and procedures that need to be followed in order for us to properly
  assist our clients. Ie ensure all information is complete and accurate.
  

  When this individual reached out for assistance, we confirmed we could assist and we sent him the required
  information we need at a minimum before we can proceed, especially being an out of province client. He
  agreed to paying a deposit invoice as is customary, we sent this in January. Our office constantly went back
  and forth with this client to retrieve his information in a reasonable manner and he could not provide. He sent
  my staff on a wild chase, emailing one employee one document, sending me another and saying he dropped
  things off in a mailbox to a different employee (in which we don’t have). So it was very clear from the get go
  that this individual wasn’t serious about getting anything done or done properly.

  
  I informed him my hourly rate as a CPA is $*** /hr, this is clearly documented on our website as well as our
  price list.
  

  Any client that engages with our office is treated exactly the same way, any communications that are held with
  myself as the CPA, is charged accordingly and usually by increments of .1 per hour.
  

  In addition to the above, as this individual is not in MB, he was communicating directly with my staff and was
  asking for favours to mail things off for him. He had his associates come to our office to sign paperwork and
  asked us mail off for him, those services were never billed as it was brought to my attention subsequent. With
  my firm having a long working relationship with his family we let it slid.
  

  If this individual is willing to go down this path, we will reopen his file, look at hours actually performed for him
  as a “favour” to his family and we will invoice at our rate listed above. We can send this to collections and sort
  this matter there. I have added an attachment here, showing this individual is very good at not paying his bills.
  This is the main reason why we would be charging him for services upfront. This attachment is very clear of his intentions. 

  Regarding any paperwork not being submitted on our end, this was very clearly pointed out and explained to
  him by my staff on many occasions. Nothing was forgotten on our end and all was handled exactly as was
  explained to him, noting we were only mailing documents for him and nothing more. We are not ****** **** and don’t guarantee services that are not in our control, in addition we are also not the government and can’t
  control how quickly things are processed. We are clearly the middle people ensuring paperwork is correct for
  the client and send it in accordingly. We get this all the time from individuals thinking we are delaying
  processing of paperwork when in fact it is sitting on someone’s desk with the government.

  
  In regards to his comment on his brother, I have no knowledge what he is speaking about here. As an
  accountant we don’t sign on behalf of any client. It is the client’s responsibility to sign and acknowledge their
  own tax situation. It is no ones obligation other than the taxpayer, this is clearly documented in the Income
  tax act, if needed this can be provided but it can equally as easy be searched online as this is public
  information.
  

  On a final note here, as previously mentioned this individual was in jail for assault and drug use, this is relevant
  because this individual threaten myself as well as my staff with violence.
  

  As a result of this we have filed a Police report as we take these matters extremely serious.
  

  No matter the situation, no matter how wronged you feel (over $***) threatening someone with violence,
  especially with your known past, is never acceptable
  

  ** * ** ***** **** ***** **** *** ******* * **** *** ************* **** *** ******* *** **** ****** **** *** ****** **** **** ** * ****** ****** *** **** ** ****** ******** ** **** ** ***** * ***** *** **** ******* *** ** ********** ***** ** ** ****** **** **** *********** **** *** ******** ** *** ****** *** *** ***** ** *** *******

  
  I believe what I have provided above clearly indicates that this individual is clearly going out of their way for
  other means and reasons and what is clear is the matter should be closed with no remuneration. 

  Regards
  ***** ********* CPA