Business ProfileforS.S. Plumbing & Heating Co. Ltd.

December 1,2022 an employee of SS Plumbing came my residence to service my sump. He add a pc pipe and a backup valve A. Before he added I ask for the cost and he said it is not much but "less than a hundred" He spent less than an hour in my house because we both acknowledge that. When he was done I ask him how much and the bill. He said he does not know and the office will get in touch with me. I find that was odd, but there was nothing I could do at this point. I will since the work left my home my sump pump have not been working properly l did not call them back because I said I don't want them back to do another ******** job and to charge me an additional fee. So I keep waiting for my original bill. On Jan 30 I received a call asking for my email to send the bill. At that point I ask again how much is it. She then told me it is $******. I question the a amount. She said she will have a manager call me. The following the manager Clinton call . I question the amount again. I ask him to itemize what I was pay for. He the tell me I was paying for 2 hours of labor pus supplies. I reminded him that the worker did not spend two hours at my residence. I said he spend less than an hour but I know you charge by the hour. He keep insisting the two hours do labour and I keep saying I know for a fact he did not spent two hours because when the worker was leaving we both acknowledge that it took him under an hour . But Clinton insisted. Clinton then went on to say the one left their office at this time for your House he left your house at this time so it is two hours. So I question, if I am paying for  travelling time and he said yes. Again I said I should not be paying for travelling time and if this is part of their fee customers should be aware ahead of time. He then went on to say" you don't want to pay?" I said" I did not say I don't want to pay but I should not be charged for 2 hours of labor" He then went on to say"if do not want to pay I will put a Lien on your house " Now I was taken back by that comment, ***** *** **** **** ***** *** **** *** * **** *** **** ******* *** ******** ** *** ***** ** ******** ****** * **** ** **** ******** ******* *** *** ******** ********* They never even asked how is my sump pump running which it isn't *** **** *** ***** ** ********** ** *** ******** ** *** * **** ** ** ***** **** * ******** ***** ******* ********* **** ****** *** ** ** ********. I should not be paying for two hours of labor when in fact they spent under an hour in my house. How can I get my money back for a unsatisfactory job. **** ** ****