Complaints

This profile includes complaints for Blue Maxx Basement Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Blue Maxx Basement Systems

  3300 McGillivray Boulevard Oak Bluff, MB R0G 1N0

  
• 

  Blue Maxx Basement Systems

  2 Vrel Dr Cartier, MB R4K 1A4

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** **** ** *** ********
  ****** ******** ******
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  * **** ******** * **** ** *** ****** ** **** **** ******** ********
  * **** ** ******* ************* ******* *********** *** ********** ************* *********
  ******** **
  the 30 feet of basement crawlspace footing repair ******* *** Resisto didn’t
  adhere except in a few spots as no primer was used. The cold joint wasn’t
  sealed with mastic. The same employee installed the Risisto to the whole
  basement the same and didn’t seal the joints. The contract states all cracks
  and snap ties were to be patched. 2 cracks on the south wall were patched,
  cracks on the east, west, and front walls were not. The snap ties were not
  patched, when I asked the employee about the patching, he stated his boss said
  he didn’t have to patch them.
  ******** ** anchors show no sealant on them and depth they go into walls. They drilled
  holes for plastic anchors to hold insulation that went through the Rosisto and
  ***** ** negating any waterproofing. When water gets into those holes and
  freezes it will damage the foundation, as the holes are below grade.
  All anchors
  should be removed and holes patched. The cold joints need mastic applied around
  the whole perimeter of the basement footing. Primer needs to be applied and new
  waterproofing membrane applied as per manufacturers specifications.
  When jackhammering
  was done in the basement to install braces, they didn’t seal off the work area
  with tarps or poly or an exhaust fan. This resulted in concrete dust covering everything
  in the basement, they should be responsible for cleaning it up.
  Since the
  waterproofing was not installed properly water comes into the basement causing
  black mold on wood plates of framed walls. Black mold needs to be cleaned st their
  cost. 4 boards with mold need to be replaced at their cost.
  They can
  redo the waterproofing or pay for it to be done. If snap ties and cracks not
  done cost of it should be returned, as only cracks on south wall patched. East,
  west, front walls and snap ties weren’t done as contract says they sere patched
  and I was charged for. Cold joints have to be sealed for all basement. All
  below grade anchors need to be removed and holes patched.
  All work needs
  to be inspected to ensure it is completed properly. I may have missed some of the
  work that needs to be completed, too many shortcuts were taken.
  ****** ******

  

  Business Response

  Date: 24/10/2022

  Upon receiving this complaint, work to remedy this situation was already planned with homeowner for Fall 2022.

  We attended site in August 2022 to remedy approx. 30’ of south wall.  A plan was made to return to investigate/repair north/west side of building in Fall 2022.

  As of October 19, our team is currently working on site to investigate/repair leaking areas of the wall as required.
  We are committed to providing an appropriate remedy to leaking walls as per our warranty.