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Business Profile

Flight School

L S Airways Flight Academy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a deal with the owner of LS Airways, Noura ******* on 10 January 2024 as a trainee flight instructor. I was supposed to be hired after finishing the training on 01 March. On 02 February, we completed the in-class ground training. To take the relevant Transport Canada written exam, "AIRAF," I needed to fly 15 hours of dual flight with Noura after the ground school. She never flew with me, and she made me fly with the class 4 instructor *** ****** ********* ** **** ** ********. ******* *** ****** *** **** *** *** *** *** **** ** *** ****** ******** ****** *** ** ******* **** *** ***** * *********** ** ** * **** ********. Even though I requested to fly in February, March and April to qualify for the written exam, she ignored me and didn't fly with me. After flying with Alex, I took my exam on 16 April. On 19 April, she requested $*** as a flight test fee to book me a flight test for 15 May. After she took the money, she again ignored me and didn't fly with me. I flew only once with her on 12 June for one hour. I must fly for 25 hours in the plane to qualify for a flight test. She expelled me from her flight school on 26 April when I confronted her and told her that I didn't want to fly with Alex and instead to fly with her. On 24 June, I emailed and asked her for an appointment. On the same day, she expelled me again. Since then, she hasn't answered any of the texts or emails. She also removed me from the school WhatsApp group, where all the flight bookings are made. I lost trust in the flight school, especially in Noura ******* its owner and chief pilot. It has been more than six months, and I have achieved nothing. One of the reasons I quit my job was to get my instructor rating as fast as possible since she promised to hire me on 01 March. I didn't sign any documents regarding the refund policy or related documents. *** ** ****** *********** *** ********* ** **** ****** ******* * ******* I am requesting a full refund, including the exam fee of $*****

    Business Response

    Date: 06/08/2024

    Ismail *****, who was enrolled in the Instructor Rating
    Program at LS Airways Flight Academy from January 15, 2024, until his
    termination on June 26, 2024, displayed several significant issues throughout
    his time in the program. Detailed Account of Issues: 1. Unprofessional
    Behavior: Mr. ***** consistently exhibited arrogant and confrontational
    behavior. He frequently shouted at instructors and management, which disrupted
    the learning environment and compromised the professionalism of the program. 2.
    Interference with Instruction: Mr. ***** persistently interfered with the
    instructional process, challenging Transport Canada guidelines and the
    established syllabus without valid reasons. His disruptive behavior extended to
    instructional methods used *** **** ******* *** *** ***** *** *** ******** ** * ********* ******* ** *** ****** ******. 3. Unauthorized Class Attendance: Mr.
    ***** attended classes for which he was not officially enrolled, ********* ******** ********* *** ****, in violation of the program’s policies. 4.
    Non-compliance with Scheduling: He resisted adhering to the scheduled class
    times and accused the school of undue pressure to complete the program quickly.
    Despite his complaints about not finishing on time, he consistently failed to
    follow the provided schedule 5. Course Intensity and Examiner Selection: The
    Instructor Rating Program is known for its rigorous nature, lasting between 3
    to 6 months, with limited seats due to high demand. The school clearly
    communicates the program's intensity to all new students. Examiner assignments
    are based on availability, not student preference. Mr. ***** displayed
    unprofessional conduct towards the assigned examiner, Thomas ******, and
    refused to participate in the flight test without valid justification. 6.
    Missed Flight Schedules: Mr. ***** frequently missed scheduled flights without
    valid reasons, despite multiple warnings from the school. He was also informed
    about the fees associated with missed appointments. 7. Compatibility Check
    Complaints: Mr. ***** expressed dissatisfaction with the school’s practice of
    conducting a compatibility check with Class 4 flight instructors at the
    beginning of the course. This check is designed to assess the student’s flying
    skills and identify any issues early in the program to address them promptly.
    Mr. ***** questioned the necessity of this process, further indicating his
    resistance to the program’s standard procedures. Given these repeated issues
    and Mr. ******* termination from the program on June 26, 2024, his request for
    a full tuition refund has been thoroughly reviewed. Ismail ***** is not
    eligible for a refund, as the student’s account deposit was fully utilized
    toward the training program
    As per the school refund policy termination without any
    refund.
    Noura ******

     

    ** *** *** ****** ****** ****** *********** ******* *** *******

    ******* *** *** ******* ********* *** ******** *** ******** 

     

    ***** ******

    Customer Answer

    Date: 07/08/2024

     

    Complaint: ********



    I am rejecting this response because:

    As Noura claimed in the Warning and Termination Letters, I am not a PPL nor a commercial pilot student. She is given false information regarding my flight training. *** ******* ** ***** ***** ****** *** **** ******* ******* *** *** ***** ** ******* ***. ***** *** * *** ******* *** ****** *** *** ** * ********** *** ***** ******* I made a deal with the owner of LS Airways, Noura ******, on January 10, 2024, as a trainee flight instructor. I was supposed to be hired after finishing the training on March 01. On February 02, we completed the in-class ground training. To take the relevant Transport Canada written exam, "AIRAF," I needed to fly 15 hours of dual flight with Noura after the ground school. She never flew with me, and she made me fly with the class 4 instructor *** ****** ********* ** **** ** ********* ******* *** ****** *** **** *** *** *** *** **** ** *** ****** ******** ****** ***** *** ** ******* **** *** ***** * *********** **** ******** ***** *** * ********* ** **** ********* ******** ************* She flew with me only once after six months. In my opinion, she wrote only one warning letter *** ******* *** ******** *** *** ********** **** **** *** ********** *** ******** ** ** ***** *** ***** *** ***** ***** * *** **** ************* **** *** ***** ***** ********** ******** ** ** **** **** *** *** **** ***** ******* ***

    *

    I am not satisfied with the answer and want to continue with my complaint.

     

    Thank you,

     

    Ismail *****




    Business Response

    Date: 22/08/2024

    Dear Ismail,
    This is email regarding your booking for class 4 course.
    I have been trying to complete your training but end up
    there is numerous of cancellation from your side and plus weather too and also maintenance
    issue.
    I have concern that by that way we will not be able to
    complete the course by this way. Let us take last chance in consideration. From
    June 14 to 28 June will make booking a every day. At 8 am in the morning or 7
    pm in the evening. The cancellation is not accepted only due to weather or maintenance.
    I really want you to complete by the end of June. I really appreciate. Please read
    our refund policy.
    Noura ******

  • Initial Complaint

    Date:30/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    * ** ** ************* ******* * **** ** **** * ********* ******* * ******** *********** *********** * ** ** ******** ***** *** ******** ** *** ******* ** ***** ****** I applied to L S Flight Academy in Gimli, Manitoba, and Winnipeg to study I paid tuition fees of $****** A student visa has been refused by *********** *** *********** ****** I requested a refund 6 months ago and nothing was granted submitted an official request to refund the fees paid to the academy The academy leader told me to apply through their website and then wait one month for the money to be returned I waited for a month and in the end got nothing I informed the academy leader that I had not received my money yet He told me to wait an extra week and the money would be transferred I waited two weeks and the money was not transferred The academy leader told me that the money has already been transferred and that it will reach me after 5 days After waiting for 7 days, I still haven't received my money After that the academy leader told me that there is a problem with the bank When transferring, the order is rejected by the bank ***** ** * *** *** ****** ** ******** *** *** * **** **** **** The academy leader told me to send him another account for a member of my family I sent him my wife's bank account I sent him a letter of consent from me and my wife to transfer the money to my wife's bank account I waited 3 weeks and nothing changed I spoke to the academy leader He told me that the transfer was completed. Wait 5 days After 7 days I still haven't received my money I told him that he is a **** and that he never sent me any money He told me that he was sorry for that and that he would complete the sending procedures within two days * **** *** **** ** * **** ** **** ***** ** ** *** ******** *** ** ********* ** **** **** ** *** ***** ******* Two days later he tells me that he sent the money to my wife's bank account I spent a whole week worrying myself and my mind Wait for the money *** *** ******** to arrive In the end nothing arrived * *** ** ***** *** ***** ** **** * *** ** **** *** *** ***** *** ** **** * ******** *** ******* ****** **** * ***** ** ** **** * ********* **** *** ******** *********** *** *********** ********** *** *** ***** ******** *************** *** ******* ****** **** ** **** * ***** **** * *** ** * ********** * **** ** *** ** ***** ****

L S Airways Flight Academy is NOT a BBB Accredited Business.

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