Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

ABC Towing and Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked to get a hitch installed on my vehicle. I had to go there four times, each time there was a new problem and the work wasn't completed as it should be. The mechanical work was questionable. I had to buy my own wiring harness because he couldn't get it. He had no idea what the kit included and lost a third of the parts that were included. A bolt was not installed on the hitch and I didn't get a serviceable finished product. When I asked about a refund he yelled *** ***** at me and wouldn't listen to reason. I paid $*** total to him, another $*** for the wiring and another $*** to get some one else to finish the project and I will still have to order a replacement bumper because he cut a jagged hole in my own. I went there four times to get a 20 minute job done.

    Business Response

    Date: 30/10/2024

    * ***** **** *** ** ******* **** ** ** *** ** ***** ****** *** ***** ******** ** ****** ***** * * ***** ******* ** **** ****** *** **** ******* **** * ***** **** ******** * ** *** **** * **** ********* **** *** . I will express my view to them I tried to be very patient with him to deal with the situation the part of it is over my control I ordered the wiring ***** responded saying they are not going to send it for another 3 weeks. I told him he said he will order it online and I said then you can deal with it yourself he said ok and he came back with the wires few days later. Saying it take 10 minutes on you tube I said if that is the case I will borrow you tools you can do it outside yourself he said no I want you to do it. It took us over one hour to get it done he just don’t want to pay start complaining . I said you know yes my guy cut the cover more than he should I will order new one you will come and pay the bill after I fixed this but what he did he want home call me two days after asking for all the money back **** ****. I said to him once I got your bumper piece you will come and pay your bill I will bring my bill to your place * ** *** **** *****. **** ******* ** **** ** ***** ********* ***** **** * ***** *** **** **** *** ***** ** **** ** * **** **** *** *** ** ***** ***** ****** ** ******** * **** ** **** **** *** ***** ***** **** ** **** ** * **** **** ** ****** * **** ** ** ***** *** **** *** ***** ** ********* ***********

    Thank you 

ABC Towing and Repair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.