Business ProfileforDufresne Furniture & Appliances

On Aug 16, 2021 we purchased a NEW 2-piece chaise-sofa at Dufresne. We paid $3,174.99 (before taxes) for the sofa. Our complete transaction also included Dufresne's premium "white glove" delivery service. This was a major investment for our family. On Aug 20, 2021 the sofa was delivered. When the delivery workers were complete, they acknowledged there was extensive damage to each sofa piece and advised us to call Dufresne immediately as they have a small time frame they allow for damage claims. We called and submitted all the damage, which included a large scratch down the side of the sofa piece which broke through the material. The chaise piece had 4 corners worn right through the material. This was NOT the NEW sofa we paid for. After using their frustrating automated messaging system to submit a claim, we agreed to allow them to attempt to repair the damage. After several re-scheduled dates for a repair technician to attend to the repairs, they arrived April 2, 2022. Upon inspection the technician said they were confident the repair on the SOFA piece would be a quality repair. We agreed for the technician to proceed and this was repaired to our satisfaction. On the CHAISE piece, the technician advised an attempted repair of the damage would leave the material on the entire piece loose (not factory condition) and would not resemble the sofa we purchased. We agreed that we would not proceed with that repair as we expected our sofa to be new in appearance as that is what we paid for. The technician proceeded to do a superficial repair with paints and stretching the material. She agreed it was not the new sofa we paid for. We were contacted by customer service later the same day. They offered compensation of either $200 cash or $250 in-store credit, with no opportunity to negotiate even at our request. Two subsequent calls from Dufresne stated that their "offer" was firm. We have painted holes in a new sofa we paid over $3500 for.