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Business Profile

Hotels

The Westin Resort & Spa, Whistler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a hotel reservation at 7:39pm on November 12th, 2023 online and tried to cancel right away within the next 1-2 hours later when we knew we couldnt make it. The hotel said its not cancellable in the system but they will give it to the manager to cancel it the next day. I checked and it didnt see it on my Bonvoy app anymore and believed it was cancelled. However come to doing credit card checking months later I saw a charge from the hotel in my credit card statement. They canceled the reservation but never gave me the money back. We never made it to the hotel. Never checked in. Informed the management that night and was promised that it will be taken care of. But the credit card charge surprised us. The hotel policy on the website and in print from the email confirmation said I have til 11:59pm November 14th to change or cancel.

The Westin Resort & Spa, Whistler is NOT a BBB Accredited Business.

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