We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

SlyFox Web Design & Marketing - Kelowna

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a website to be created and it has been almost a year and the site doesn't not function and business wont give money back. They say it was an extra functionality to have the website accept bookings but that is the core functionality. They also are wanting me to make final payment for a site that does not function.

    Business Response

    Date: 28/05/2025

    Hi BBB,

    Thank you for the opportunity to respond to Jozefina ******* complaint.

    We do not agree with Ms. ******* characterization of the situation. While there were some delays during the projectdue in part to technical challenges and delays in receiving her feedbackwe worked in good faith to bring the project to completion. The website was built according to the agreed scope, including the core functionality of accepting bookings.  

    Its important to clarify that we have not withheld any funds from Ms. ******* In fact, Ms. ****** filed a chargeback through her credit card months ago and received her funds back. We have not received full payment for the website or hosting services, and we have been seeking payment for the remaining balance.

    Despite the chargeback, we continued to work on her website in good faith to bring the project to completion. The website was nearly complete and fully functional beyond what was agreed upon in the original contract when Ms. ****** stopped responding to our communications. We made multiple attemptsvia email and phoneto reconnect with her and finalize the project, including a request in February of this year for her approval regarding the booking time-out feature.  It's our belief she stopped responding to these requests because she didn't want to finalize the project which would then require her to pay the funds she had previously clawed back.

    Additionally, Ms. ****** stopped paying for hosting services several months ago. We made several attempts to resolve this with her before the hosting service was ultimately suspended.
    We are disappointed that we were unable to bring this project to a successful conclusion, as was our intent. However, we stand by the work completed and the efforts made to resolve the matter.

    Thank you for your time and consideration.

SlyFox Web Design & Marketing - Kelowna is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.