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Business Profile

Plumber

Rather Be Plumbing Ltd.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Saturday August 6, 2022
    12:49pm I called Rather Be Plumbing for assistance with a leak. Spoke to Jared, was advised that he would arrive within 45 minutes.
    1:49pm Jared had not arrived; I called to follow up and Jared said he is actually up Island and that **** will come instead
    2:56pm **** had not arrived and I found a solution to the leak. I called Jared to cancel and he said OK. Call ended.
    2:59pm Call from a blocked number; Jared said he is going to bill me for 1 hour as I have a verbal contact with him and **** is 'just around the corner'. I declined to pay for one hour; Jared said I have a verbal contact with him and that he will send me to collections.
    3:20pm Unmarked vehicle pulled into my driveway, male passenger rang doorbell and wanted to know what the issue is. I advised that I cancelled the appointment; male *********** ***** stated that it 'took him an hour and a half to prepare materials' for my job. ******* * ******** ******** *** **** ******* * **** *** **** I emailed Rather Be Plumbing to advise that I am disputing this invoice as I cancelled the appointment. Reply email received from Jared hughes {sic} does not address my issue; states "We will proceed with CRT for settlement."

    Their cancellation policy was not communicated to me when I made the appointment nor when I cancelled it, and is not outlined anywhere on their website as of this date.

    Business Response

    Date: 12/01/2023

     

    This client called us during Overtime hours ( weekends and after 4;30p, ) Technician had already arrived on site when she Cancelled the appointment , we charged her minimum call out one hour of over time, in addition, we are currently seeking collection of this bill with the CRT she was notified on Jan 3rd 2023 we have been attempting to collect from her. We are seeking collection from her, and in no way are we going to reach an agreement via BBB unless it includes her paying her bill in full ...... in fact now her invoice is more as she is being charged interest. 

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