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Market Research

Service Quality Measurement Group Inc.
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BBB Accredited BusinessA+Rated by BBB
Visit Website(800) 446-2095Email BusinessWrite a Review

About

Overview

Service Quality Measurement Group Inc.

200 3126 31 Ave

Vernon, BC V1T 2H1

See Hours
Operating Hours
8:30 AM - 5:00 PM
8:30 AM - 5:00 PM
8:30 AM - 5:00 PM
8:30 AM - 5:00 PM
8:30 AM - 5:00 PM
Closed
Closed

BBB Accreditation & Rating

Service Quality Measurement Group Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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About This Business

Since 1996, the Service Quality Measurement (SQM) Group has been a recognized leader specializing in call center automated quality assurance (QA) and customer experience (CX) analytics, and QA/CX benchmark reporting.

BBB Accredited Since: 30/9/2009

Years in Business: 30

Products and Services

Service Quality Measurement Group automated QA solution monitors, analyzes, and scores interactions between agents and customers with precision and efficiency. They leverage GenAI to analyze 100% of customer conversations effortlessly, delivering precise QA scores and predictive, benchmarkable customer satisfaction insights.

Business Details

Local BBB:
BBB serving Mainland British Columbia
BBB File Opened:
10/9/2009
Business Started:
1/1/1996
Business Incorporated:
22/4/1997
Type of Entity:
Corporation
Business Management:
Mike Desmarais, CEO/Owner
Lara Pow, CFO

Additional Contact Information

Principal Contacts
Lara Pow, CFO
Customer Contacts
Lara Pow, CFO
Fax numbers
Primary Fax: (250) 260-1517
Additional Email Addresses
Primary: Email this Business
Additional Websites
sqmgroup.com/resources/li...
Social Media

Additional Information

Business Categories
Market Research, Call Center, Computer Software

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