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Business Profile

Wholesalers and Distributors

Diverse Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a small business retailer. I purchased wholesale in the spring of 2024 from Diverse Group. I asked by email to remove any information of my credit card after the goods were paid for and shipped. I was assured it was taken off file. I had a fall 2024 order to be shipped and asked for a bit more time to receive the order. The accounting manager said no and charged my cc for $100 that was supposed to be taken off file and then threatened to charge the full amount by the end of the week on that same cc. I told them they were not authorized to charge my cc. With this distrust I asked to cancel my order. They then threatened a restocking fee which no where in any contract signed, and that if I didn't pay the restocking fee they would send me to collections. I paid the restocking fee of $417.54 to avoid going to collections.

    Customer Answer

    Date: 06/11/2024

    Hi ********,

    Thank you for the email.  I will change my desired resolution to refund. 

    Thank you,

    ****** ******

    Business Response

    Date: 03/12/2024

    The customer placed custom orders with our company but refused to take them. Order confirmation attached. We never charged the customer $100 dollars.

    Pre Authorizations are a temporary hold that expires within two to three business days. This was explained to her by email.

    The customer also made last minute changes to her custom orders prior to her complaint and we were happy to accommodate in good faith.

    Having said that, we have issued the refund in good faith.

    Thank you,

    Kind Regards 

Diverse Group is NOT a BBB Accredited Business.

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