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Business Profile

Web Design

Website Dynamics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/08/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had my website through www.shoppingcartsplus.com for over twenty years. On Wednesday, I had a security breach for my company. I changed the password, but for some reason, am unable to locate where I wrote it down. I contacted the company on August 7, August 8, August 9, August 11, and August 12th asking for a simple temporary password to reset my account. I have filled out the Forgot Password link on several occasions. Oddly, it goes to a blank page after submission, so I don't even know if it was received. I found an old e-mail from their *********************** ******************************* from 2009 when this last happened, and e-mailed that address. I know it was received, because it didn't bounce. Their website states that questions are answered within 24 hours, which is an obvious lie.I just want a new temporary password. This really is not complex. Especially for a web host.

    Business Response

    Date: 13/08/2025

    Hi ******,

    **** here from WebsiteDynamics - I'm reaching out in response to your BBB complaint regarding your website ******************* (nationalwriters.shoppingcartsplus.com). I apologize for the disruption you've experienced. To clarify, our support contact is ******************************************* not ***************************** which is not monitored; I regret we did not see your previous attempts to contact us.

    I would be happy to provide new credentials for your website. To proceed, please provide the following security details to verify your ownership of the account:

    - The last 4 digits of the credit card on file with ShoppingCartsPlus
    - The full billing address on file with ShoppingCartsPlus

    If you have any other questions or concerns related to your website, don't hesitate to contact us here at ****************************************** for anything you might need.

    ****
    WebsiteDynamics Support

Website Dynamics is NOT a BBB Accredited Business.

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