Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fees paid from July 2024 onward through ****** as an *** option Commitment for the ***** 10 training along with Training material and buch of ( around 10 ) mock exam material with the exam voucher with 100% guarantee of pass Instead the training was poor and provided with older version meterial( Togaf 9). Never provided mock exam material despite multiple requests The material provide by the customer support with multiple requests were either the same document which was used in the live sessions or in appropriate In other words they don't have mock training material as they promised Even after attending live sessions and listening recorded live sessions. It was not given a minimum confidence of attending exam rather I have my self forced to go through some alternative material and classes on ******* and udemy purchases Strongly disappointed 1. Live sessions taought with older version documents 2. Never provided the mock practice tests . Even after multiple requests I received the same mock exam document which was shared during the live session. 3. There are no mock practice test available as advertised before joining the course. It's just a bluf 3. Misleading call from the support personal to grab more money stating the exam voucher expired and to has to pay more money to extend it. 4. Never received any support from the customer support despite sending multiple email for the help 5. Hard to reach customer support over the call Overall I regret spending my valuable Money and time by joining the course with the knowledge academy Hence I would like to raise this complaint on "the knowledge academy "

  Business Response

  Date: 22/07/2025

  Dear ****************** hope you are doing well.

  This is to confirm that we have successfully delivered the ***** EA Foundation and Practitioner course, which was scheduled from 12th August to 15th August 2024. As part of the delivery, we have also provided eLearning access to support the participant' learning experience.

  We are happy to proceed with a 50% refund, while the remaining 50% will be retained to cover the delivery of the training and the exam.

  Should you have any questions or require further assistance, please do not hesitate to contact us.

  Kind Regards,
  ****** ****
  

  Customer Answer

  Date: 29/07/2025

   
  Complaint: 23558980
  
  I am rejecting this response because:

  Hi BBB,

  Thank you for forwarding The Knowledge Academys response to my complaint.
  After reviewing their message, I must state that I do not find the response satisfactory in its current form. While I appreciate the offer of a 50% refund, I will only accept it if the business acknowledges and takes accountability for the specific concerns I outlined,

  which include:
  Use of outdated training materials not aligned with the current TOGAF version
  Absence of promised mock/practice tests and limited post-training support
  Pressure to make an urgent payment following a voucher-related call
  and lack of meaningful resolution to my inquiries.

  
  These issues represent significant gaps between what was promised and what was delivered, and they caused disruption to my learning process.

  ultimately forcing me to seek resources externally in order to pass the exam.

  
  I respectfully ask the BBB to continue assisting in this matter to help reach a resolution that reflects both accountability and fairness.
  

  
  Sincerely,
  
  ******* ******* ***** ******

  Business Response

  Date: 01/08/2025

  Dear BBB Team,

  Thank you for sharing the customers latest response.

  We respectfully disagree with the claims, as they do not reflect the service delivered. The ***** course materials and Mock exams were fully aligned with the latest version as evidence has been attached for reference. We addressed all queries promptly and professionally.

  The 50% refund was offered purely as a goodwill gesture, not an admission of fault. However, as the customer has now taken and passed the exam using our voucher, we are only seeking to recover the cost of the exam voucher i.e USD 500, which was fulfilled in full.

  We appreciate the BBBs continued assistance in facilitating this matter.

  Kind Regards,
  ****** ****

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23558980
  
  I am rejecting this response because:
  

  Dear BBB Team,
  I strongly reject The Knowledge Academys claims and would like to provide further clarification regarding The Knowledge Academys shifting narrative and selective communication.
  
  

  The course materials were inadequate and did not reflect the quality promised. Their responses were neither prompt nor effective, and the refund offer clearly acknowledged service failure.

  
  Passing the exam does not excuse poor delivery. The voucher was part of the original package, not a favor. Their claim that I passed the exam using their voucher is irrelevant to the core issue: the quality and completeness of the training experience. The refund offer was clearly tied to the shortcomings I experiencednot contingent on exam results.

  
  Ive attached an email chain showing my repeated requests for mock exam materials, which were never properly addressed. I eventually stopped following up after multiple failed attempts to get what was promised.

  
  One of the key concerns Ive previously raised involves the version of the training materials provided. While The Knowledge Academy claims TOGAF 10 content was delivered, their own documentation submitted to BBB contains material that contradicts this. I am sharing a sample to illustrate this discrepancy, drawn from The Knowledge Academys own documentation submitted to BBB.

  
  I stand by my complaint and request a fair resolution.

  
  Sincerely,
  
  ******* ******* ***** ******

  Business Response

  Date: 11/08/2025

  Dear BBB Team,

  Thank you for sharing the customers response.

  We would like to clarify that all elements of the agreed training package were delivered in full. The customer attended the complete training, received the official exam voucher, and was provided with core course materials as per the ***** syllabus . In addition, to address the customers concerns during the course, we provided supplementary mock tests as well.

  While we believe retaining 50% of the course fee would be reasonable considering the training was fully delivered and significant non-refundable costs were incurred, we have, in good faith, decided to limit the retention to only 25% of the customers invoice amount. This adjustment is made purely as a gesture of goodwill, without admission of fault, to bring this matter to a close amicably.

  We trust this demonstrates our commitment to fairness and resolution.

  Kind Regards,
  ****** ****

  Customer Answer

  Date: 11/08/2025

   
  Complaint: 23558980
  
  I am rejecting this response because:

   

  Dear BBB Team,

  
  Despite providing clear evidence, including documentation from The Knowledge Academys own materials they continue to deny the core issue: the training was not delivered as promised.  Their claim of providing supplementary mock tests is misleading, as no documentation or access to these materials was ever shared

  Their offer to retain 25% of the fee as goodwill is a hollow gesture that sidesteps accountability and ignores the documented discrepancies in course content and delivery.

   
  This is not a matter of goodwill. its a matter of breach of service.

  I urge BBB to recognize their refusal to take responsibility and act accordingly.
  
  Sincerely,
  
  ******* ******* ***** ******

• Initial Complaint

  Date:05/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: August 23, 2024 Amount: $18,889.50 ************************** I am trying to get a full refund The Knowledge Academy have not tried to resolve this matter.Yes advertised on ******

  Customer Answer

  Date: 06/12/2024

  Good morning,

  The Knowledge Academy have postponed the ***************** Course and Leadership Workshop 3 times without making any efforts to host the courses.

   

  If you need to see a copy of our email correspondences, please let me know.

   

  Thank you

  
  ******* Uppahuak

  Business Response

  Date: 23/12/2024

  Hi Team,

  I hope this email finds you well.
  
  This refund is already added in our system. It will take ***** working days to process.
  
  Once its done from our side we will send the confirmation to customer.
  
  Kind Regards,
  ****** ****

• Initial Complaint

  Date:18/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with the level of service and professionalism shown by The Knowledge Academy. I booked the *** PMQ course on the promise of receiving a free Scrum Master qualification as an upgrade, only to be completely ignored by their representative, ****** ******, after the order was processed. Despite multiple attempts to contact him, I received no response.Worse still, I encountered payment issues during the booking process, which led to two separate charges of 1087 being taken from different cards for the same course. I only realized this in September, upon reviewing my bank statements. There was no confirmation of a double order on my end, only one order was placed, yet two payments were taken. Despite speaking with ****************** I have yet to receive a refund for the duplicate payment. Their promises to resolve this matter have led nowhere, and I have been left in ******** add insult to injury, the course itself was falsely advertised. The *** PMQ course, marketed as 40 hours of content, only provides access to 19 hours and 37 minutes. Furthermore, the order confirmation states the course duration is 24 hours, which conflicts with the advertised offering. I was also promised a workbook, which has never been delivered.This entire experience has been riddled with unfulfilled promises, miscommunication, and a complete lack of accountability. I expected a much higher level of service from a professional education provider. Instead, Ive been subjected to a drawn-out, unresolved issue that has wasted my time and money.

• Initial Complaint

  Date:19/08/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1,495 for an instructor-led Program Manager Professional (PgMP) course accompanied with a test voucher on 7/18/2024. To date, I have not received confirmation of scheduling for an instructor-led PgMP course. I have made several attempts to reach you and other representatives at the Knowledge Academy. To date, I have only spoken to a few representatives and told different dates for an instructor-les class, still never receiving any follow-up class confirmation emails.When I purchasedthe PgMP package, I was given the impression the Knowledge Academy was an authorized PgMP certification training partner the **************************** (PMI). When I searched PMI's website, I discovered the Knowledge Academy is not listed as a PMI authorized training partner for the PgMP certification, but only an authorized training partner for the *** certification.On 8/9/2024, I sent emails to the Knowledge Academy requesting a refund and received no response. I would like my money refunded to me immediately.

  Business Response

  Date: 23/08/2024

  Hi Team,

  Our CS team is trying to sort the delegate's concern. We will come to the final resolution and will update on the same to the customer.

  Kind Regards,
  *********************

  Customer Answer

  Date: 24/08/2024

   
  Complaint: 22165233
  
  I am rejecting this response because: I have had two email exchanges with the Knowledge Academy request a refund of the $1,495.00 fee I paid due to loss of confidence and trust in their ability to provide satisfactory service. Refunding the fee I paid as soon as possible will resolve my complaint.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:14/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a project management course which included Knowledge Academy paying PMI for the exam. I've been trying to get Knowledge Academy to pay PMI for the last month so I can schedule and write my exam. I am getting zero response from their customer support team and confirmed today that PMI has not been paid for the exam. I've called Knowledge Academy twice to get this resolved and spend more time on hold. I just want the exam fee paid to PMI.

  Business Response

  Date: 16/08/2024

  Dear Sirs,
  I hope you are well.
  Pursuant to a complaint received from you from our customer, ******************* we will reach out to the customer to work towards a resolution. Please rest assured that we are actively working on resolving the matter with urgency and in an amicable manner.
  We are committed to ensuring a prompt and satisfactory resolution and will keep you informed of any significant updates.
  Thank you for bringing this to our attention.
  Best regards,

  Customer Answer

  Date: 23/08/2024

   
  Complaint: 22141562
  
  I am rejecting this response because:

  It has been 7 calendar days and I have not heard anything from The Knowledge Academy.  In their response to the BBB, The Knowledge Academy said they would resolve my issue with urgency.  I hate to see how long it would take if they weren't resolving the issue with urgency.  If The Knowledge Academy prefers, they can reimburse me the $1,000 CDN I paid them and I will pay and book my own exam with PMI.  I feel I'm losing out on job opportunities with booking the exam with PMI taking so long and the lack of response from my many emails with The Knowledge Academy.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 27/08/2024

  Hi Team,

  Please see the attached email proof which shows that we are trying to reach out to the customer to sort the matter.

  Kind Regards,
  *********************

• Initial Complaint

  Date:14/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8th 2024 I filled out an online form inquiring about an online Data Entry course offered by the accused company The Knowledge Academy & without request received a phone call from them. It was very clear from the beginning that the man on the other ends' objective was to push me into committing to signing up for a course. ******** & repeatedly, I told him that I was not able to afford the course, that I had ONLY reached out for more information about what the course entailed. I told him openly that I was unemployed & that I would have to run this by my husband first as he would be the one who would pay for it but only "if" he approved & that I could not commit to anything. He assured me that this was fine & that I had 3 months to decide. He then asked for my SS # which concerned me greatly & I hesitated, I paused a great deal, & questioned why it was needed & expressed to him that I guard my credit very closely & would not want to do ANYTHING that could negatively impact my rating, He expressed that it was solely needed for ID purposes only nothing more & that I should not worry as they were under the BBB umbrella. I asked if there was any another way he could ID ******* said no. After much hesitation I regrettably provided it, only to discover a few weeks later that he had applied for & gotten a loan to prepay for that Data Entry course under my name using my SS#. I feel violated! At no point during that call did this man *********************** ever disclose that this was an application for a loan nor that my information would be used for that! The word "loan" was never uttered at all! Since then, I've tried countless times to appeal to his conscience and contacted ********* company begging them to retract what they know full well to be a fraudulent act on their part. Why would I commit to a loan when I openly expressed not being able to afford the course from the start!? The lender Affirm keeps bombarding ******* credit score has dropped 23 points so far due to this

  Customer Answer

  Date: 14/08/2024

  TO Whom It May Concern. The final resolution I seek is a full refund of $399.00 from the loan company AFFIRM. I tried to explain in the part of the complaint form in more detail why I requested this refund. Again, I was tricked into signing up for a loan by the company The Knowledge Academy, and they in turn used my information to apply for a loan on my name for an online course which I could not afford and expressed as much. They never said that I was applying for a loan. So now that I've had to borrow these funds to pay off this unwanted loan from Affirm, in order to halt any further damage to my credit score, I am asking that Affirm refund me for the full amount. As again, I've never even used the services the loan was taken out for.

  In summary, 

  Resolution: Refund

  Business Response

  Date: 16/08/2024

  Dear ****,
  I hope this email finds you well.
  We have received the complaint regarding *****************************. Please rest assured that we are actively investigating the matter and are committed to resolving it urgently and amicably.
  We will keep you informed of our progress and provide updates as soon as possible.
  Thank you for bringing this to our attention.
  Best regards,

• Initial Complaint

  Date:30/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a fee to take an exam. I could not schedule it and reached out to knowledge academy and they would not answer the phone and would not call back. Then they said they would try and call but I got no call or email. They kept stating they would help then stated time expired.

  Business Response

  Date: 16/08/2024

  Dear ****,
  I hope this finds you well.
  We are writing to address a recent complaint from ***********************, claiming that he did not receive the exam as scheduled. After thoroughly reviewing our records, we can confirm that the exam was indeed provided to him. An email invite was sent to him on 12.06.2024 to access the exam. We have attached the relevant proof to substantiate this.
  Please note that everything is sorted from our end and if further clarifications are required, we will try our best to reach out to the customer and resolve this issue amicably.
  Thank you for your attention to this matter.
  Best regards,

• Initial Complaint

  Date:25/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i enrolled into a PGMP course and paid the fee of $1200 on 23rd of July. On 24th of July when i logged into enroll for the course, i could enroll but could not access the video for training content. when informed them about it, they asked me to raise a ticket. I then told them that i had paid $1200 to take a course and not spend time filing tickets. i then asked for a refund. i have sent over 5 mails asking for a refund but they do not acknowledge but rather tell me that all is fixed and it is fine. I was even asked to raise a ticket for cancellation which i did, ticket number **********. they do not respond to this ticket or cancellation request mails but tell me all is fine. i do not want to put up with this kind of approach to customers. I asked for a full refund in accordance with their own cancellation policy section 3(c) and 3(d) of their terms and conditions.

  Business Response

  Date: 29/07/2024

  Hi Team,
   
  Our Customer Support team is currently in contact with the customer to resolve this issue. Please see the attached screenshot for reference.
  
  Kind Regards,
  *********************
  
  

  Customer Answer

  Date: 29/07/2024

   
  Complaint: 22043326
  
  I am rejecting this response because:

  1. FIrst they refuse to accept that i had not accessed the course due to a technical issue

  2. then they claim that i have completed 37% of the course in the short time that i was trying to have the issue fixed

  3. When i asked for a refund, they ignored my request. I also copied my lawyer. 

  4. They kept ignoring my request till i gave them evidence that (a)  had asked for a refund in a few minutes due to the issues being face. (b) Also told them that i was not given the 2 free courses that i had been promised, with evidence and (c)  had not even thought of the PgMP certification exam forget about enrollng. the course fee was inclusive of the certification exam fee charged by the ***************************** PMI )

  5. They they say they will refund 65% of the course fee and retain 35% as operational fees

  6. I refused, but they still stick to the same 65% refund story. I made it clear that i am not accepting any deduction for their issues and told them very clearly that i am not interested in communicating with them any more. 

  7. now they come back and say that the issue is resolved and to now access the courses and they are willing to put me on to their e-learning manager. Ridiculous.

  the whole correspondence with these guys is enclosed as a "chronology" that is self explanatory. i cannot, will not and simply refuse to entertain any further discussion with this entity. they are 100%  fraudulent. 

  Sincerely,
  
  ***********************************

  Business Response

  Date: 16/08/2024

  Dear ****,

  I hope you are doing well.

  Pursuant to a complaint received from you from our customer, ************************* ********** we reached out to the customer to work towards a resolution. However, in the meantime, we have also received a chargeback request from the customer.
  The outcome of this dispute will be communicated directly to the customers bank.
  

  Please let us know if any further action is required from our side,
  

  Thank you for your attention to this matter.
  

  Kind Regards,
  

  *********************
  Credit Control Manager

  Customer Answer

  Date: 16/08/2024

   
  Complaint: 22043326
  
  I am rejecting this response because: they continue to resort to defrauding me. They want to refund only 70% of the amount paid by me against my request for 100% refund. I gave them the timeline evidence along with their own evidence that there was an issue with their service.  I have raised this issue with my credit card bank and have told them that i am disputing this charge as no remedy has been found and to reject payment

  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:27/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******************** Certification Course from the Knowledge Academy on November 25, 2023, for $1395 USD. This fee included the cost of the exam required for certification. While I have successfully completed the course, the Knowledge Academy has not paid the exam fee as stipulated in the course package.Since completing the course, I have contacted the Knowledge Academy five times to address this issue. Despite my repeated attempts, the problem remains unresolved. As a result, I am currently unable to take the certification exam, which is causing significant delays and inconvenience.

  Business Response

  Date: 30/05/2024

  Hi Team,

  Our CS team is in contact with customer to sort his query.

  Kind Regards,
  *********************

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 21764245
  
  I am rejecting this response because: the PgMP exam fee of $800USD has not been paid, no voucher has been provided to complete the payment.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/06/2024

  Hi,

  Our Team is already respond to the customer regarding the procedure of exam.

  Please refer to the attached screenshot.

  Kind Regards,
  *********************

• Initial Complaint

  Date:29/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on January 30, 2023 in the amount of $1,130.00 for an e-learning course. Unfortunately, due to family matters (death) I was no longer able to take the course. I sought a refund from the company who said they would refund my money. When I did not hear back from the company, I called again and I was told the account manager was no longer employed with the company and my matter was never transferred over to a new account manager. The person on the call said they would refund my money. When I did not receive a refund, I called again and the person on the call ******************************************** said someone would call to give me a refund; no one called. I also called my credit card company and they said I was passed the 150 days to make a complaint and they could not help.

  Business Response

  Date: 30/04/2024

  Hi Team,

  We have added the refund on our system to process, and delegate will receive the funds by end of this week.

  Kind Regards,
  *********************