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Business Profile

Storage Units

Sentinel Self Storage Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for Sentinel Self Storage Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sentinel Self Storage Corporation has 5 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/11/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The organization that I worked for has rented a storage unit formally from Target storage in ********. Sentinel storage bought out ******. I am only a contact person for the organization. I let Sentinel know this back in July and since then they have been sending me numerous emails and I responded to them and let them know they should not be contacting me, as I am not the person on the account. They claim that I am but, I am not.I do not want this to affect my credit reading as I did not sign up for an account with them. They've been sending a number of email saying the account is overdue. I do know that the person who pays for the account had their credit card so had to wait to get a replacement credit card.Anyway, I am not responsible for this account. I did not provide the information that they wanted from the including photo ID, etc. I don't know how they can just make me responsible an account for the organization. The only time they responded to me was today. And they said that they had sent me an email and phoned me. I let them know that I have been very sick and I did try calling him but it just went to voicemail. I've sent them a number of emails ask them to stop.The office that keeps calling me is located at ********************************************** Thank you.

      Business Response

      Date: 21/11/2025

      Good Afternoon,

      Thank you for outlining your concerns.

      All accounts that are opened in the name of a business do require a Fiduciary Agreement to ensure the appropriate individuals responsible for the account and those who can sign on behalf of the organization are included in the account information. It appears this step was missed to support a complete contract file. We apologize for any inconvenience and can confirm that there will be no credit implications associated with your name from Sentinel Storage.

      The account has since been closed and you are no longer on file.

      If there is anything else we can do to support please do not hesitate to contact me directly at ************.

      Sincerely,

      Jenn

      Customer Answer

      Date: 21/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    Sentinel Self Storage Corporation is NOT a BBB Accredited Business.

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