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Business Profile

Spa

Oasis Aesthetics Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: July 10, 2025 Amount Involved: ******** Type of Product/Service: Facial treatment and promotional testimonial agreement Summary of the Complaint:I am filing this complaint to report a fraudulent and coercive transaction that resulted in a loan being opened in my name through ****** without my full understanding or consent. They used deceptive sales practices, high-pressure tactics, and refused to refund misrepresented products I didn't ask for or want.I was approached by ******* ***** with an offer to receive facial treatments at a discounted rate in exchange for providing promotional testimonial content (photos, videos, and/or reviews). I was explicitly told:I would not begin paying until I saw results from the treatment;I could cancel at any time with no financial obligation;The loan was a formality and could be canceled if I chose not to proceed.Believing these claims, I went through their sign-up process. Only afterward did I realize that a loan had been fully processed through Affirm, and I was now financially liable even though no treatment had been completed and no satisfactory agreement had been signed.When I attempted to cancel and expressed concern, the representative used manipulative tactics and threats, telling me I would be charged additional fees or penalized further if I didnt comply. I now realize this was a scam and not a legitimate business practice. I did not knowingly or willingly consent to the financial terms I am now being held to.I would like to pay the remaining $1,800 for the products I have opened, but Im requesting full cancellation of the ****** loan and any charges tied to this transaction. I want written confirmation from the business that they will not bill me further, add charges, or pursue collections for the machine they falsely put in my hands and refused to take back. I also request an investigation into the deceptive business practices of this company to protect other consumers.

    Customer Answer

    Date: 31/07/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***

  • Initial Complaint

    Date:19/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ***** ********************************************************************** ************ ************************* February 17, 2025 To:Better Business Bureau (BBB)Subject: Formal Complaint Against Oasis Aesthetics Spa Misleading Sales ***************** of Refund Dear *********** am filing a formal complaint against Oasis Aesthetics Spa, *********, **, for deceptive sales practices, high-pressure tactics, and refusal to refund misrepresented products.Transaction Details:Date of Purchase: April 5, 2024 Items Purchased:Two face creams $672 Hand cream $224 Facial machine $2,000 (financed through Affirm, $119.58/month)Total Paid: $2,896 Issue Summary:On April 5, 2024, I was enticed into the store with a "free sample" and misled about product discounts. Staff pressured me into buying face creams and a facial machine after quoting a false price of over $5,000, later reduced to $2,000. They promised 9 free facials and additional products.Refund **************** of Verbal Agreement:The next day, I requested a refund, but the manager refused, citing a "no refunds" policy not disclosed at the time of purchase. This was contrary to prior assurances.False ************************* Promises:The 9 free facials offer was limited to 3 sessions.The facial machine price was falsely *************** products were included in the price.Attempts to Resolve:My calls were ignored. ****** informed me the store must issue the refund before canceling financing. I offered to return the products but was denied a refund.Requested Resolution:1. Full refund of $2,896 2. Cancellation of financing with Affirm Next Steps:If unresolved, I will escalate to:Consumer Protection BC BBB for unethical sales tactics Online review platforms Legal action, if necessary I urge you to act against Oasis Aesthetics Spa to protect other consumers. Please find the attached supporting documents and letter.Thank you for your attention. I look forward to your prompt response.Sincerely,****** *****

  • Initial Complaint

    Date:27/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of sale: 11/23/24 *** being financed $2.240 + 25% in Nature of dispute: feel that I was taken unfair advantage of and wish to return the unopened, unused products I went to this spa for a facial and didnt anticipate that Id be given a strong sales pitch to purchase products and became increasingly conflicted and the mgr knew I had been grieving as she learned that when we spoke before the facial. She informed me twice that sales were final. I had a few times told her that I couldnt afford it. She was very pushy and now I have ************************************ my apt. I went for a facial to boost my mood as it had been advertised on fb and the price was only $50. I let myself be browbeaten and did not stick up for myself and walked out of the spa feeling worse than when I had gone in. I have 4 free facials as part of the package and dont want to go back to have them. I dont know if this is buyers remorse or if I have the right to complain but the approach of the spa mgr was very aggressive though covered in friendliness. Im not happy about the treatment at all. I would like to have the contract canceled and return all the unopened and unused products which is all of them. My face is drier after the facial as well so Im really not pleased The business has not returned my calls to resolve this. I have left my name and number twice today I hope I receive a satisfactory resolution to this complaint

Oasis Aesthetics Spa is NOT a BBB Accredited Business.

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