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Business Profile

Spa

L'atelier Beauty And Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - incident occured on 29 July 2025 - I had a manicure and pedicure done while visiting in town, preparing for my birthday and an international trip - I paid a total of ******; I am seeking a refund for the amount minus the pedicure ( *****) = $131.60 - I pointed out issues with my nails, they quality such as missing colour, peeling, bumps and visibly poor work - The woman who did my nails said she would give me a refund for the nails and I asked also to be refunded the tip amount as well as she was very rude to me. The woman started to do the transaction and then stopped - she changed her mind and said that actually she would ask the owner first, but that the owner was out of the country so I would have to wait a few days to hear anything. I asked for the business card and contact informtion, they have all of my information to contact me, and I watched her send a ******** messenger message to the boss in front of me but she was apparently in ******* and she was thinking with the time difference that she would not be awake. I had to leave as I was already late for a reservation elsewhere. I contacted the owner (******) 3 times by email over the course of the following 4 weeks. I recieved no responses, no refunds, nothing. I had to pay another salon in my destination to take the nails off and redo them. I am complaining about promised refund - then going back on said refund- then ghosting me and overall very poor customer service. I would like a full refund.

L'atelier Beauty And Spa is NOT a BBB Accredited Business.

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