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Business Profile

Sound Systems

Moving Sound Technologies Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:14/02/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product was purchased in early August 2023 and shipped by *****************************. Asked Spent the next few weeks trying to figure out the product. Work was busy, so I didnt really start trying to figure out the unit until December 3rd, 2023. Reached out December 15th, 2023. Phoned with no answer. Reached out by email to call me in the morning. No call. Tried calling again on December 16th then sent email. No reply. Got a call on the 16th saying that their technical person would reach out on Saturday. Saturday came, no call. Called on Saturday but no response. Sent an email on December 18th.No reply.****** send me an email on December 20th with a list of possible solutions and videos. However, I watched all these videos in the past and it wasnt working. I tried calling again several times, no answer. Followed up again on Jan 6th. No response. I then sent an email on January 16th: ????????? And I called. No response.I then tracked down who the owner is and emailed ************************************************************ and ************************************************************** and ************************************************************** disappointed by the complete lack of support. Im beyond frustrated. I have documented e-mails on all of the above.Please note the price below is US dollars not ********.

    Business Response

    Date: 27/02/2024

    Moving Sound Technologies is committed to providing exceptional service and customer satisfaction. Therefore, we are writing to inform you of the steps taken to address the complaint filed by our valued customer, ***************************, regarding the installation of our product.

    Upon receiving the complaint, we promptly contacted ***************** to understand the concerns raised and to seek a resolution. During our discussions, it became apparent that the installation process would be more efficiently handled by a professional electrician due to the specific requirements of the product. We advised the customer accordingly and,understanding the inconvenience this situation may have caused, and offered a gesture of goodwill.

    To mitigate the inconvenience experienced by ******************,Moving Sound Technologies has agreed to refund half of the order price. This refund is currently being processed by our accounts payable department and will be completed shortly. We have communicated this resolution to the customer, and ****************** has graciously agreed that, following the receipt of the aforementioned refund, he will withdraw his complaint filed with your esteemed organization.

    We deeply regret any inconvenience caused to ****************** and have taken this experience as an invaluable learning opportunity to improve our services and customer communication. ******************** values the feedback provided by our customers and the oversight offered by the Better Business Bureau, as it assists us in maintaining high standards of customer service and satisfaction.

    Should you require any further information or documentation regarding this matter, please do not hesitate to contact us directly.

    We appreciate your attention to this resolution and look forward to your confirmation of the complaint's withdrawal.

    Warm regards,

    **************************;
    Account Manager 
    Moving Sound Technologies 

Moving Sound Technologies Inc. is NOT a BBB Accredited Business.

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