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Business Profile

Retail Shoes

Vessi Footwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

This profile includes reviews for Vessi Footwear's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vessi Footwear has 2 locations, listed below.

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    Customer Review Ratings

    1.4

    Average of 10 Customer Reviews

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    Review Details

    • Ayesha S

      Date: 02/12/2024

      Omg how is no one calling this company out. Its been two weeks and my package has not even moved!!!! They wont answer emails either ??

    • Sally J

      Date: 12/08/2024

      Never heard of this Vessi, very disappointed in this company. My package has not been delivered or has not moved from one spot according to ****** Cant talk to anyone by phone. Its all chat. I dont recommend this company.

    • Michelle S

      Date: 01/05/2024

      They don't honor discount codes they promise they don't stand by their word and are very rude.

    • David C

      Date: 20/03/2024

      Vessi is INCREDIBLE! I am a 10/10 promoter because their products are solid and their customer service is even more solid!

    • Justina C

      Date: 12/02/2024

      I purchased Vessi shoes with expedited shipping on February 2nd. After emailing a photo ID to Vessi, they said it would proceed. Yesterday, February 11th, I got an email saying my order is cancelled and I have to wait an additional 5-7 business days for the funds. This is the worst experience I’ve ever had. I just wanted to buy shoes why is it so complicated?

    • Lucy B

      Date: 22/11/2023

      I was prompted by an ad to Vessi’s website as they had a Black Friday sale. When shopping, I selected the shoes and I wanted and went to check out. They ended up being discounted to pay shipping only. I received my confirmation email and receipt for purchase. Within 12 hours I received an email from customer service stating there was a rogue code that was used to make the shoes free and that they were canceling my order. They then gave me a $25 off code so that “no more surprises like this happen again”. Not only is this ***** business practices, but it is also *******. I was given a confirmation of purchase and that is legally binding. Just because they experienced a glitch does not mean the consumer is at fault. They should fulfill the orders they made a mistake on. Do not purchase from Vessi.

    • Jaqueline L

      Date: 18/10/2023

      I purchased Vessi shoes for the very first time to use them in this rainy season. After a couple of uses in light rain, my toes got wet and the shoes had a leak. I tried to request a refund but Customer support experience is terrible.I complained that the shoes are defective and dont serve a purpose for **** was told For future reference, we do allow Vessis to be tested and tried on within a household. Its when theyre worn outside that complicates thingsReally? Its a rain product. How cant I try it in the conditions theyre supposed to be tested for?

    • Kirk B

      Date: 26/03/2023

      I originally ordered shoes three out from a trip to Ireland. They cancelled my order and apologized as the shoes I wanted were now unavailable. This left me with just over a week to reorder. I reordered and expedited the shipping to 1-3 days for $25. 7 days later, my shoes are still over **** miles away from their destination and my flight is leaving today. **************** states they will refund the $25 as if this would rectify their enormous blunder. DO NOT ORDER FROM THIS COMPANY UNLESS YOU HAVE MONTHS TO WAIT!

    • Aurea M

      Date: 10/03/2023

      High maintenance sneakers.I recently bought a pair of their sneakers and they get dirty just by looking at them, when I reached out to customer service their response was basically "wash them". Oh I am sorry, I didn't spend $140 for sneakers that need to be washed every 2 days.Also, they delete the bad reviews from their website, you might find a few, I guess not to make things suspicious.I washed mine a couple of days ago, you can see the fabric just attracts dirt in comparison to the shoe laces, and I only wear them in the office.

    • Mandy L

      Date: 02/12/2022

      Disappointing.
      As a Vancouverite, I want to support our local business and Vessi does make an awesome product that I have been using for years without any quality issues.
      HOWEVER, their processing and customer service are probably the worst I've ever seen for a retailing
      Examples:
      - Order processing can take up to several weeks (maybe even more if you don't pester them)
      - Their inventory count online is not accurate. So don't just assume because they're "in stock" and you've ordered them, that the order will be fulfilled. They will cancel without notice. Unreliable
      - They are quick to take your payment upon order placement. Sit on it for upwards of 4 weeks+ before they even think about shipping.
      - Classic standard response is that they are busy, but prioritizing your inquiry. But there is nothing above that. No actual information is given. Their customer service team has been trained to give you very broad strokes and comments. They have a fall safe coupon code they offer as a "gesture" that is only valid for regular price items.
      - No packing slips to verify shipment information
      It's not even that I feel like I'm getting scammed. It's just a matter of being caught in the middle of their operational ****storm. I've had three separate very poor experiences with Vessi over the past 2.5 years. But I have to bear through it because I like the product. Such an awful compromise.
      Figure it out, Vessi! You'll feel and do so much better when you do.

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